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Blue screen/dump file RRS feed

  • General discussion

  • For the past 3 days I have been getting blue screens crashes. Following message was displayed when starting up in safe mode see below. Any idea what this may be? 

    Problem signature:

    Problem event name: Bluescreen 

    OS Version: 6.1.7601.2.1.0.256.48

    Locale id: 1033

    Additional info about the problem:

    BCCode: 1

    BCP1: 000000007748147A

    Bcp2:  0000000000000000

    Bcp3: 00000000FFFFFFFF

    bcp4: FFFFF8800b9c5ca0

    os version: 6_1_7601

    Service pack: 1_0

    product: 253_1

    Files that help describe problem:

    c:\windows\minidump\070513-20311-01.dump

    c:\UsersAlexandra\AppData\Local\Temp\WER134738-0.sysdata.xml

    • Changed type tracycai Thursday, July 11, 2013 3:26 PM
    Friday, July 5, 2013 8:04 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami--Team Zigzag

    Friday, July 5, 2013 9:37 PM
  • Hi,

    Any update? For better analyzing the BSOD issue, please upload the minidump files on your SkyDrive and share the link here.


    Tracy Cai
    TechNet Community Support

    Monday, July 8, 2013 12:49 AM