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Polycom CX300 can not dial 4 digits extension RRS feed

  • Question

  • I'm using a Polycom CX300 attached to my R2 client. On the MOC interface, one can sucessfully enter any of the following format
    - 4 digits to call a "normal" PBX phone
    - a local number such as 021 123 4567
    - an international number such as 001 818 123 4567
    - an E.164 number such as +41 21 123 4567

    When using the CX300 dialpad, only E.164 format works. I've tried
    4567#  (as described in the Polycom guide)
    4567 followed by the handsfree button

    no joy !

    any idea ?
    Thursday, January 21, 2010 5:42 PM

Answers

  • made the suggested change, still not able to dial and I no longer get the fast busy tone, the CX300 just stays silent.

    We are using an Audiocodes gateway and initially we only had the "do nothing" normalization rule defined on the Mediation server as all digit manipulation were done on the GW. This is good enough for MOC clients.

    By adding normalization rules on the Mediation server for 4 digits, national (9 digits) and international, the CX300 dialpad is working like a charm.
    • Marked as answer by swatch57 Monday, February 22, 2010 10:44 AM
    • Unmarked as answer by swatch57 Monday, February 22, 2010 10:44 AM
    • Marked as answer by swatch57 Monday, February 22, 2010 10:49 AM
    Monday, February 1, 2010 10:00 AM

All replies

  • Hi

    I can dial 4 digits, no special rules added, but I have to hang off the handset or press the speaker key after dialing a phonenumber (internal 4 digits or external complete number) to start the call.
    The # key does not work for me.
    Friday, January 22, 2010 9:53 AM
  • when I enter 4 digits followed by the speaker key or hang off the handset, I'm immediately getting a fast busy tone.
    I'm using an Audiocodes M1K gateway where all digit manipulation is performed.
    On the mediation server I only have a simple rule \d$   (i.e. don't do anything and send as-is)
    Friday, January 22, 2010 1:24 PM
  • Hi

    I would recommand the real "do nothing" rule, which is ^(.*)$
    Friday, January 22, 2010 3:35 PM
  • made the suggested change, still not able to dial and I no longer get the fast busy tone, the CX300 just stays silent.

    We are using an Audiocodes gateway and initially we only had the "do nothing" normalization rule defined on the Mediation server as all digit manipulation were done on the GW. This is good enough for MOC clients.

    By adding normalization rules on the Mediation server for 4 digits, national (9 digits) and international, the CX300 dialpad is working like a charm.
    • Marked as answer by swatch57 Monday, February 22, 2010 10:44 AM
    • Unmarked as answer by swatch57 Monday, February 22, 2010 10:44 AM
    • Marked as answer by swatch57 Monday, February 22, 2010 10:49 AM
    Monday, February 1, 2010 10:00 AM