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Blue Screen RRS feed

  • Question

  • Hi

    Can anybody help me how to fix up the problem of blue screen that I am getting as my AMD display driver is getting suddenly stopped working and automatically gets recovered? This happened 8 to 9 times in last 2 days. But now I get another BCCode.

    So the problem details are:

    1st ATI driver problem: 

    Blue Screen:

    BC code 116 BCP1 FFFFFA8000465D010

    2nd (i.e. today I got when I started my windows)

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7601.2.1.0.768.3

      Locale ID:                                             16393

    Additional information about the problem:

      BCCode:                                               1a

      BCP1:                                                    0000000000041790

      BCP2:                                                    FFFFFA8000193FB0

      BCP3:                                                    000000000000FFFF

      BCP4:                                                    0000000000000000

      OS Version:                                          6_1_7601

      Service Pack:                                       1_0

      Product:                                               768_1

    I am using HP DM4 laptop model no. 1219tx which has ATI graphic card

    I will be really very grateful if anyone can help me.

    Regards

    Deep

    Friday, April 20, 2012 8:36 AM

Answers

  • First I would install the latest drivers.  Do you have those?

    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5051560#N349

    go to the graphics section

    • Marked as answer by Nicholas Li Friday, May 4, 2012 4:08 AM
    Friday, April 20, 2012 12:19 PM
  • Hi Deep,


    Firstly, I suggest to update both your Intel High-Definition (HD) Graphics Driver and AMD High-Definition Graphics Driver to the latest and see how it works.


    If issue persists, you can upload your Small Memory Dump or Kernel Memory Dump to SkyDrive for us to analyze.


    Meanwhile, it is recommended to contact HP via HP Customer Care for help.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    • Marked as answer by Nicholas Li Friday, May 4, 2012 4:08 AM
    Monday, April 23, 2012 8:19 AM
  • Bug Check Code 0x1A: http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx

    This indicates that a severe memory management error occurred.

    Please start by that:

    • Update all possible drivers
    • Uninstall all unused programs
    • Run chkdsk /r /f and sfc /scannow
    • Perform a clean boot: http://support.microsoft.com/kb/929135
    • Disable temporary all security softwares you have
    • Run memtest86+ to check your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance

    If this does not help then use Microsoft Skydrive to upload dump files (c:\windows\minidump). Once done, post a link here.

    You can also contact Microsoft CSS for assistance.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Nicholas Li Friday, May 4, 2012 4:08 AM
    Wednesday, April 25, 2012 8:26 AM

All replies

  • First I would install the latest drivers.  Do you have those?

    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5051560#N349

    go to the graphics section

    • Marked as answer by Nicholas Li Friday, May 4, 2012 4:08 AM
    Friday, April 20, 2012 12:19 PM
  • Hi Deep,


    Firstly, I suggest to update both your Intel High-Definition (HD) Graphics Driver and AMD High-Definition Graphics Driver to the latest and see how it works.


    If issue persists, you can upload your Small Memory Dump or Kernel Memory Dump to SkyDrive for us to analyze.


    Meanwhile, it is recommended to contact HP via HP Customer Care for help.


    Hope this helps.


    Jeremy Wu

    TechNet Community Support

    • Marked as answer by Nicholas Li Friday, May 4, 2012 4:08 AM
    Monday, April 23, 2012 8:19 AM
  • Bug Check Code 0x1A: http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx

    This indicates that a severe memory management error occurred.

    Please start by that:

    • Update all possible drivers
    • Uninstall all unused programs
    • Run chkdsk /r /f and sfc /scannow
    • Perform a clean boot: http://support.microsoft.com/kb/929135
    • Disable temporary all security softwares you have
    • Run memtest86+ to check your RAM. If an error was detected then replace the faulty RAM or contact your manufacturer Technical Support for assistance

    If this does not help then use Microsoft Skydrive to upload dump files (c:\windows\minidump). Once done, post a link here.

    You can also contact Microsoft CSS for assistance.


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.   

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer

    • Marked as answer by Nicholas Li Friday, May 4, 2012 4:08 AM
    Wednesday, April 25, 2012 8:26 AM