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Issues with application hosting, unclickable icons RRS feed

  • Question

  • We are having an issue at my workplace at the moment.
    When logging into a remote application host, provided by Visma, I am unable to press any of the icons to launch the programs.

    My current IE version is 11.0.9600.18124, and I believe the remote host is a Windows Server 2008 R2.

    Other than that, I don't really have a lot more information. We have a tech company who helps us at all times. We have also talked to Visma about this, and neither of them have found a solution.

    Thanks for any help!

    Wednesday, January 13, 2016 7:14 AM

Answers


  • When logging into a remote application host, provided by Visma, I am unable to press any of the icons to launch the programs.

    Hi Tobias,

    Do you mean accessing applications within a full remote desktop session?

    As the way I see it, corresponding vendor needs to be contacted to further troubleshoot this issue.

    Here are some suggestions below for you:

    • It’s always recommended to fully patch Windows systems, and update network and display drivers.
    • In addition, long idle and disconnected RDP sessions should be ended to avoid unexpected issue.
    • Terminal services related longs can be found under Event Viewer -> Applications and Services Logs\ Microsoft\ Windows.

    Best Regards,

    Amy


    Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Edited by Amy Wang_ Thursday, January 14, 2016 10:04 AM
    • Proposed as answer by Amy Wang_ Monday, January 25, 2016 8:50 AM
    • Marked as answer by Amy Wang_ Tuesday, January 26, 2016 2:23 PM
    Thursday, January 14, 2016 10:01 AM