Word does not find Outlook as email client RRS feed

  • Question

  • I am using MS Office 2007 Pro.

    Recently I have become unable to email a document from within Word. I get the following Errors one after the other:

    "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office and set it as the default mail client." 

    "Error Message: Logon Failed. You Must Log on to Microsoft Exchange to Access Your Address Book"

    I ran Office Diagnostics but it found nothing. I have found both these issues in MS support but the fixes don't work for me -Fixit 50565 appears to just run Office Diagnostics again.

    I am running Windows 8.1 but I am not sure if the recent update is related to my problem.

    Advice appreciated. Thank you

    Friday, November 22, 2013 4:21 PM


  • I deleted a @me.com and an @hotmail.com so I onle had pop accounts on the desktop but it was no enough...

    Final solution:

    After deleting the Win* Mail app and any non pop accounts
    Use regedit to go to

    Set the Default Key to Microsoft Office Outlook (mine had been set to Windows Live Mail by Hotmail or Win8.1).

    Run Office Diagnostics and let it repair itself.

    Enable all the file associations for Office.

    Sorted but for how long?

    • Marked as answer by DarrylOK Thursday, December 5, 2013 8:06 PM
    Thursday, December 5, 2013 8:05 PM