Remote Assistance Reconnection RRS feed

  • Question

  • I am having a problem with Remote Assistance. The connection is established without problem but in fixing the clients computer a reboot is required. When the client system comes back up clicking on the "Use previous connection" consistently fails with the message "The person you are trying to help may have closed Remote Assistance". When the client tries to start Remote Assistance using the "Use previous connection" a new invitation is always created.

    Tuesday, April 14, 2009 5:06 AM