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black screen after logon that last 10 to 15 minutes before desktop appears RRS feed

  • Question

  • we have an issue that has been ongoing for the past 1 year. the issue appears out of the blue stay's one day or so and disappears for a couple of weeks. The issue always seems to affect one office at a time and only a few users not all. One example of office

    250 users

    about 15 affected by the issue today tomorrow will be some of the same users but not all and new users

    all the users in the same office are on windows 7 affected by the same gpo's, laptop and desktop both affected (all HP)

    event logs sometimes show winlogon issue.

    ran a boot trace and that is where we saw winlogon issue

    gather the gpsvc.log but all looks ok

    safe mode issue not there, tried removing all services except microsoft issue still there. i am presently going throught all gpo to see if something is wrong

    please help i do not know what to do anymore

    Thursday, March 6, 2014 5:27 PM

Answers

  • Hi,

    Please upload the minidump file to OneDrive, and then share the link here. We will help you analyze it.

    The detailed steps are as below:

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
     
    If the system crash again, please refer to the following steps to collect memory dump files:
     
    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
    2. Go to your Desktop, right-click on it and create a new folder named "Dump".
    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
    5. Upload to SkyDrive.

    Meanwhile, I would like to suggest you update all available drivers for test. Since many BSOD is caused by the incompatible driver.


    Karen Hu
    TechNet Community Support

    • Marked as answer by 暁北 Monday, March 17, 2014 1:46 AM
    Monday, March 10, 2014 1:24 PM

All replies

  • and no i do not have kapersky or zass

    i have tried removing our a/v (trend micro) no difference

    Thursday, March 6, 2014 5:29 PM
  • Hi,

    Please upload the minidump file to OneDrive, and then share the link here. We will help you analyze it.

    The detailed steps are as below:

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
     
    If the system crash again, please refer to the following steps to collect memory dump files:
     
    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
    2. Go to your Desktop, right-click on it and create a new folder named "Dump".
    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
    5. Upload to SkyDrive.

    Meanwhile, I would like to suggest you update all available drivers for test. Since many BSOD is caused by the incompatible driver.


    Karen Hu
    TechNet Community Support

    • Marked as answer by 暁北 Monday, March 17, 2014 1:46 AM
    Monday, March 10, 2014 1:24 PM