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IE 8 HTTPS Not Working RRS feed

  • Question

  • Windows XP SP3 x32
    IE 8

    This is a legacy system that I have to keep running.  Suddenly, I cannot reach any secure (HTTPS) web sites.  This is a problem since Windows Update requires IE.  (I have applications running on this system that are still getting updates.)

    I can access secure (HTTPS) web sites using Firefox but windows update does not work properly with it.

    I have tried clearing the SSL slate, resetting all options to the default.  All add-ons are disabled. 

    I though I could uninstall and reinstall it using add/remove programs\windows features but that only removes the shortcuts.

    Any suggestions on how to get IE 8 working again with HTTPS would be appreciated.


    http://www.saberman.com

    Sunday, May 14, 2017 11:31 PM

All replies

  • Hi saberman,

    According to your description, we could check the issue by following the steps below.

    1: Enable Compatibility View for a Web site

    2: Delete browsing history

    3: Make sure that the Date and Time settings are correct

    4: Reset Internet Explorer settings

    https://support.microsoft.com/en-us/help/968089/you-cannot-view-a-secure-web-site-in-internet-explorer-8

    Then we could try to Re-register .dll files or use System Restore to return your computer to a previous state. You could check the KB below about you cannot log in to or connect to secured Web sites in Internet Explorer.

    https://support.microsoft.com/en-us/help/813444/you-cannot-log-in-to-or-connect-to-secured-web-sites-in-internet-explorer

    Hope it will be helpful to you


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    Tuesday, May 16, 2017 3:05 AM
    Moderator
  • Hi Saberman,

    MS has discontinued support for XP/IE8 - http://www.microsoft.com/en-us/WindowsForBusiness/end-of-xp-support

    Updates for XP machines is no longer available....If you have a large number of XP machines you may like to contact support.microsoft.com to find out about extended support for XP.

    If you have only a small number of machines, or this is a personal computer, then

    1. Windows Updates for XP are no longer available...

    2. To get updates and downloads for your other installed software you will need to use another web browser. see https://www.comodo.com/home/browsers-toolbars/browser.php

    Regards.


    Rob^_^

    Tuesday, May 16, 2017 4:41 AM
  • Please note that the main site I am having problems with is https://windowsupdate.microsoft.com

    1: Enable Compatibility View for a Web site
    Tried that even though it should not be necessary for Microsoft.com.

    2: Delete browsing history
    Didn't do anything

    3: Make sure that the Date and Time settings are correct
    They are.

    4: Reset Internet Explorer settings
    Tried that

    >Then we could try to Re-register .dll files
    Did that

    >System Restore
    There wasn't a restore point to restore from


    http://www.saberman.com



    • Edited by saberman Tuesday, May 16, 2017 6:25 AM
    Tuesday, May 16, 2017 6:23 AM
  • >1. Updates for XP machines is no longer available
    Updates for security fixes for Office 2010 installed on Windows XP machines is still available.

    2. To get updates and downloads for your other installed software you will need to use another web browser.
    The link you provided is an add.  Nothing on the page says it will work with Windows Update.  Besides, until a few days ago I could still use IE 8 to get updates.

    Something broke SSL in IE 8 and I would like to know what it was.


    http://www.saberman.com

    Tuesday, May 16, 2017 6:29 AM
  • Found something interesting.  Using IE 8 on Windows XP I was able to open this web site:

    https://www.mozilla.org/en-US/

    It would appear that some web sites have recently ungraded their SSL protocol and the SSL in IE 8 cannot talk to them.

    Anyone aware of an update to SSL on web servers?


    http://www.saberman.com

    Tuesday, May 16, 2017 6:44 PM
  • In Add/Remove programs the last update to either the OS or IE was in May 2014.  I think that is when extended support for Windows XP ended.

    What is strange is that the emergency security update:
    windowsxp-kb4012598-x86-custom-enu_eceb7d5023bbb23c0dc633e46b9c2f14fa6ee9dd.exe
    Which I applied yesterday is not in the list.


    http://www.saberman.com

    Tuesday, May 16, 2017 8:48 PM
  • Hi,

    have you tried opening an extended support for XP contract with support.microsoft.com ?

    http://www.microsoft.com/en-us/WindowsForBusiness/end-of-xp-support

    there have been many changes to the internet since 2000.... XP/IE 8 is no longer suitable. MS has discontinued pushing updates to its Windows Update catalogue.

    Regards.


    Rob^_^

    Tuesday, May 16, 2017 10:44 PM
  • As near as I can tell Microsoft pushed out an SLL update to web servers that broke IE 8.  IE 8 may not be supported but to deliberately push out an update to web servers that breaks IE 8 SSL is a low point even for Microsoft.

    http://www.saberman.com

    Wednesday, May 17, 2017 3:42 AM
  • The good news is that I found a hack that caused automatic update to apply a large number of updates to my XP system.  Apparently, one of them fixed the SSL problem and I can now connect to Windows Update using SSL.

    The bad news is when I connect to Windows Update it now says my version of IE is obsolete and when I click on the link to update it the page list IE 8 for Windows XP.  So even though I have IE 8 installed I tried updating it using the update provided by the link.  It didn't help.  I still get your browser is obsolete when I try to run Windows Update.

    Please note that I have applications (i.e. Office 2007) running on this system that are still within the support window .  So Microsoft says the applications are supported but does not provide a way to check Windows Update for fixes.  Yes we still support Office 2007 but we will not let you get the fixes we release.


    http://www.saberman.com

    Thursday, May 18, 2017 4:23 AM
  • Hi saberman,

    Thank you for your sharing and help other community members who have same questions and find the helpful reply quickly.

    Best regards,

    Carl


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, June 6, 2017 9:02 AM
    Moderator
  • Hi Saberman,

    I bet you're right. Windows XP and Internet Explorer 8 are both unsupported and very old.  I recently used Acronis True Image with Universal Restore to clone an X-Ray imaging PC (running Windows XP Pro) at a veterinary clinic to a different PC.  The cloning and restoration (to dissimilar hardware) worked well with Acronis but I noticed that the Internet Explorer 8 browser was unable to access most websites.  A small number of websites worked but they looked terrible.  Installing Mozilla Firefox on the PC was the answer. 

    I'm sure that recent changes to the SSL and TLS protocols caused IE8 to become completely obsolete.  At least my cloning project was successful!  The clinic couldn't afford to spend $100,000 for a new X-Ray imaging setup and I was able to keep their original X-Ray imaging equipment up and running after cloning their old PC to new hardware.

    Thanks,

    Jason E. Bagnell
    www.jbyte.com

    Friday, December 14, 2018 3:06 PM