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Online Recovery Point Creation Failed (ID 3188) RRS feed

  • Question

  • Hi Guys

    I have a DPM 2016 server with UR2 installed and SQL 2016 running on the same server. i have registered the DPM server with Azure so i am backing up data to Azure as a replacement for Tapes.

    Now, the problem comes when the Online Recovery Job has to run, it fails persistently and gives me the above error on the Title section. I have tried almost everything to resolve these errors but to no avail. can anyone please help me as my boss is not very happy with me at the moment.


    katlego

    Friday, March 31, 2017 5:28 AM

Answers

  • HI

    I actually resolved this error by installing some updates, giving the server some more RAM and CPU and then restart. after booting i ran the Online Backup Jobs manually and they ran successfully. i don't know if this would work for other people having the same error but it's worth a try.


    katlego

    Wednesday, April 5, 2017 10:48 AM

All replies

  • Hi,

    Unfortunately, there is not enough information to assist - the error 3188 can be caused by a number of things.  What is the operating system that DPM 2016 is installed on ?

    You can look at the cbengine*.errlog files in the C:\Program Files\Microsoft Azure Recovery Services Agent\Temp folder and look for the real error.  

    If you run the following, give me the Hr error code returned and I'll see if that is enough to tell why it's failing.

    Cd C:\Program Files\Microsoft Azure Recovery Services Agent\Temp
    find.exe /i "Backup Progress: Failed" cbengine*.errlog


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Friday, March 31, 2017 7:07 PM
    Moderator
  • Hi There

    Please see the attached .errlog file uploaded here: http://www115.zippyshare.com/v/0BOY9VWV/file.html


    katlego

    Saturday, April 1, 2017 7:37 AM
  • Hi,

    I see the failures but have not found any other customer that has run I into this exact error as it's just showing: "The RPC server is unavailable" while trying to mount a metadata .vhdx file.

    NORMAL  Backup Progress: End: Adjusting Job start time from snapshot time
    NORMAL  Backup Progress: Initialize Storage started.
    NORMAL  Backup Progress: Initialize Storage finished.
    WARNING Failed: Hr: = [0x800706ba] Backup Progress: Failed
    NORMAL  Backup Progress: UnInitialize Storage started.
    NORMAL  Backup Progress: UnInitialize Storage finsihed.
    NORMAL  Backup Progress: Prebackup finished.
    NORMAL  Backup Progress: Start: Adjusting Job start time from snapshot time

    details of some of the RPC errors.

    6154B338-651D-4D85-AE67-D191A00D64EF  NORMAL CHypervVhdHelper::GetSCSIAddressAndBringDiskOnline() error:[800706ba]
    17D8 2114 04/01 07:20:17.908 31 hypervvhdhelper.cpp(304) [000000003D11D3A0] 6154B338-651D-4D85-AE67-D191A00D64EF  NORMAL CHypervVhdHelper::MountVhd() error:[800706ba]
    17D8 2114 04/01 07:20:17.908 32 vhdmgmt.cpp(1359) [000000003CE8A630] 6154B338-651D-4D85-AE67-D191A00D64EF  WARNING Failed: Hr: = [0x800706ba] CVhdMgmt::CreateAndMountVhd Failed for [Z:\Azure Scratch\Scratch\VHDs\{CC3AC63F-60B0-422E-83BF-D4E20C6ED074}\{CC3AC63F-60B0-422E-83BF-D4E20C6ED074}.tmp.vhd].
    17D8 2114 04/01 07:20:17.908 32 vhdmgmt.cpp(705) [000000003CE8A630] 6154B338-651D-4D85-AE67-D191A00D64EF  WARNING Failed: Hr: = [0x800706ba] CVhdMgmt::Allocate failed.
    17D8 2114 04/01 07:20:17.908 71 replica.cpp(165)  6154B338-651D-4D85-AE67-D191A00D64EF  NORMAL ErrorMapper: Set Dls error [DLS - 100136]

    Is there anything unusual about the Z: Volume used for the Z:\Azure Scratch\Scratch\VHDs\{CC3AC63F-60B0-422E-83BF-D4E20C6ED074} scratch location ?

    If not - try moving the scratch folder to a different drive.

    How do I change the cache location specified for the Azure Backup agent?

    Use the following list to change the cache location.

      • Stop the Backup engine by executing the following command in an elevated command prompt:

      PS C:\> Net stop obengine

      • Do not move the files. Instead, copy the cache space folder to a different drive with sufficient space. The original cache space can be removed after confirming the backups are working with the new cache space.
      • Update the following registry entries with the path to the new cache space folder.
      Registry path Registry Key Value
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config ScratchLocation New cache folder location
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Azure Backup\Config\CloudBackupProvider ScratchLocation New cache folder location
      • Restart the Backup engine by executing the following command in an elevated command prompt:

    PS C:\> Net start obengine+

    Once the backup creation is successfully completed in the new cache location, you can remove the original cache folder.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Monday, April 3, 2017 8:50 PM
    Moderator
  • HI

    I actually resolved this error by installing some updates, giving the server some more RAM and CPU and then restart. after booting i ran the Online Backup Jobs manually and they ran successfully. i don't know if this would work for other people having the same error but it's worth a try.


    katlego

    Wednesday, April 5, 2017 10:48 AM
  • Thanks for the update. Very strange issue to say the least.  Glad it working for you now.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Wednesday, April 5, 2017 5:00 PM
    Moderator