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Licensing - Microsoft Open License Order Confirmation - change email without having access to old email RRS feed

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    Apologies if wrong forum. A forum search for 'licensing' came up empty.

    We just took on a new client that has an OL for Office 2010. I have the order confirmation (with authorization and license agreement number) but the email address initially used is their old IT guy. How do I go about changing the email/password for this OL? I do not have access to the original email address used.

    TIA!

    Monday, November 5, 2012 3:41 PM

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    Open License is a volume licensing program. So, you might want to contact Microsoft Volume Licensing for help.
    http://www.microsoft.com/licensing/licensing-options/open-license.aspx


    Thanks
    Zhang

    Wednesday, November 7, 2012 2:54 AM
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    To change the email associated with a eOpen it's complex. Like Cheers told you better call the licensing or the seller.

    But it should go that way :

    - You call the seller, they will contact Microsoft, and they will provide you a form to fill and sign.

    - The seller will control your original identity.

    - The form will be sent by normal mail, it can't be faxed or scanned.

    - The eopen will be transfered later on. (It  take 1 month minimum)

    In short term, call the old guy and ask him admin access to the eopen account.

    MCP | MCTS 70-236: Exchange Server 2007, Configuring

    Want to follow me ?  |  Blog: http://www.jabea.net | http://blogs.technet.com/b/wikininjas/

    Wednesday, November 7, 2012 3:18 AM

All replies

  • Question
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    0
    Sign in to vote

    Open License is a volume licensing program. So, you might want to contact Microsoft Volume Licensing for help.
    http://www.microsoft.com/licensing/licensing-options/open-license.aspx


    Thanks
    Zhang

    Wednesday, November 7, 2012 2:54 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    To change the email associated with a eOpen it's complex. Like Cheers told you better call the licensing or the seller.

    But it should go that way :

    - You call the seller, they will contact Microsoft, and they will provide you a form to fill and sign.

    - The seller will control your original identity.

    - The form will be sent by normal mail, it can't be faxed or scanned.

    - The eopen will be transfered later on. (It  take 1 month minimum)

    In short term, call the old guy and ask him admin access to the eopen account.

    MCP | MCTS 70-236: Exchange Server 2007, Configuring

    Want to follow me ?  |  Blog: http://www.jabea.net | http://blogs.technet.com/b/wikininjas/

    Wednesday, November 7, 2012 3:18 AM