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Internet Explorer 11 ( IE11) instability on Windows 10 (1511) - Hangs / Crashes / Stop Working RRS feed

  • Question

  • Hi..

    Our organization is rolling out Windows 10 via new PC replacement and In-Place Upgrade method. Due to licensing buyout, we are only eligible for Windows 10 Enterprise LTSB 2015 (build 1511). Up until now, we have rolled out up to 1000 users pc, with 34K more in the plan.

    The team reported various issues related to IE 11 stopped working or stopped responding, including myself.

    Below are the sample from Problem Report

    - Case 1 -

    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: iexplore.exe
    Application Version: 11.0.10240.17319
    Application Timestamp: 58ba3acf
    Hang Signature: f0cd
    Hang Type: 133120
    OS Version: 10.0.10240.2.0.0.256.125
    Locale ID: 1033
    Additional Hang Signature 1: f0cdb39e904396fcb5939d02f039735a
    Additional Hang Signature 2: dac6
    Additional Hang Signature 3: dac6b225273a29b7ba1026888edca7bd
    Additional Hang Signature 4: f0cd
    Additional Hang Signature 5: f0cdb39e904396fcb5939d02f039735a
    Additional Hang Signature 6: dac6
    Additional Hang Signature 7: dac6b225273a29b7ba1026888edca7bd

    -------------

    -- Case 2 --

    Description
    Faulting Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.10240.17319
    Application Timestamp: 58ba3acf
    Fault Module Name: IEFRAME.dll
    Fault Module Version: 11.0.10240.17319
    Fault Module Timestamp: 58ba30d7
    Exception Code: c0000005
    Exception Offset: 00189c7f
    OS Version: 10.0.10240.2.0.0.256.125
    Locale ID: 1033
    Additional Information 1: bdcb
    Additional Information 2: bdcb33e65a9843796b7ec31cc25bda3b
    Additional Information 3: 7322
    Additional Information 4: 73227ef59f6ee974e275a904b3459ae2

    Thursday, May 25, 2017 7:31 AM

All replies

  • Try running IE in safe mode see if it crashes then, search \ run;

    iexplore.exe -extoff

    Thursday, May 25, 2017 5:49 PM
  • -- Case 2 --

    Problem Event Name: APPCRASH


    In the case of an APPCRASH you can get more details such as a list of loaded modules from the associated Report.WER file.  Doing that could give you a list of possible interferers that you may need to try to eliminate to avoid your problem symptoms (both of them).  Using  NoAddOns mode or booting in safe mode hoping to avoid the symptom is a related tactic but having some things to focus on could make your analysis easier and more practical.



    Robert Aldwinckle
    ---

    Thursday, May 25, 2017 9:10 PM
  • Hi Hasrul Aizan Bin Hussain,

    If it is possible, please try to reset Internet Explorer 11 then check the symptom again.
    To analyze the issue, we could refer to the following steps to collect the dump file for more information to troubleshoot the issue.
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]
    “DumpFolder”=hex(2):64,00,3a,00,5c,00,64,00,75,00,6d,00,70,00,73,00,00,00
    “DumpCount”=dword:00000002
    “DumpType”=dword:00000002

    Best regards

    Please remember to mark the replies as answers if they help.
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    Friday, May 26, 2017 1:54 AM