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Catch all Resource Group RRS feed

  • Question

  • is there a way to send any unknown / unassigned inbound call to a resource group to be answered?
    Wednesday, June 6, 2012 11:31 PM

Answers

  • The Announcement application is an Enterprise Voice feature that allows you to configure what happens to calls to unassigned extensions.

    You can configure calls to unassigned numbers to play a message or be transferred to a different destination or both. You can start from here.

    And here is another post for reference. Hope helps.


    Noya Lau

    TechNet Community Support

    • Marked as answer by MikeLeger Monday, June 11, 2012 12:48 PM
    Monday, June 11, 2012 3:31 AM

All replies

  • Afraid not. There are a number of MSPL scripts available that accomplish something similar so if you want to try this approach you should have a running start.
    Thursday, June 7, 2012 12:54 AM
  • isn't there a command to create a unasigned range and select where to forward that number?
    Thursday, June 7, 2012 3:33 PM
  • There is the Unassigned Number range which can play a recording or forward to Exchange AutoAttendant.
    Thursday, June 7, 2012 4:08 PM
  • do you happen to have any information on that?
    Thursday, June 7, 2012 4:48 PM
  • The Announcement application is an Enterprise Voice feature that allows you to configure what happens to calls to unassigned extensions.

    You can configure calls to unassigned numbers to play a message or be transferred to a different destination or both. You can start from here.

    And here is another post for reference. Hope helps.


    Noya Lau

    TechNet Community Support

    • Marked as answer by MikeLeger Monday, June 11, 2012 12:48 PM
    Monday, June 11, 2012 3:31 AM