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SCSM 2012 r2 : Mapping custom fields of extended class to Email template RRS feed

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  • Hi

    I do not believe you can do that. As you are starting from Trouble Ticket has Comments you are restricted to what you can display from the original Service Request.

    The email template editor does not support combination classes either, so unfortunately a type projection is not going to help. The email editor only supports basic classes.

    Usually I try and do a general notification that includes all the details of the SR which would include mapped User Input fields, and then do a second comment update notification as per the link above, that just has the SR ID, Title and the comment.

    Regards

    Glen


    Web: www.xapity.com  |   Twitter: @xapityapps  |   Facebook: xapityapps

    • Proposed as answer by Yan Li_ Monday, March 6, 2017 3:51 AM
    Thursday, February 16, 2017 7:57 PM
  • Hi

    Just as an aside, if you do need extra Type Projections we have:

    Regards

    Glen


    Web: www.xapity.com  |   Twitter: @xapityapps  |   Facebook: xapityapps


    • Edited by Glen.Xapity Thursday, February 16, 2017 8:55 PM
    • Proposed as answer by Yan Li_ Monday, March 6, 2017 3:46 AM
    Thursday, February 16, 2017 8:53 PM
  • Thank you Glen.
    Friday, February 17, 2017 5:29 AM