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Non Delivery Report 0x80040401-00000000-00000000 RRS feed

  • Question

  • hello Team ,

    Any idea...with below NDR, If I resend the message email go without any issue.

    'Gazanfa@abc.com' on 9/22/2014 2:27 PM
                This message could not be sent. Try sending the message again later, or contact your network administrator.  Error is [0x80040401-00000000-00000000].

          Manoj 9/22/2014 2:27 PM
                This message could not be sent. Try sending the message again later, or contact your network administrator.  Error is [0x80040401-00000000-00000000].

          Deepak@abc.com on 9/22/2014 2:27 PM
                This message could not be sent. Try sending the message again later, or contact your network administrator.  Error is [0x80040401-00000000-00000000].

          Rohit on 9/22/2014 2:27 PM
                This message could not be sent. Try sending the message again later, or contact your network administrator.  Error is [0x80040401-00000000-00000000].

          Nidhi@abcTeam.com on 9/22/2014 2:27 PM
                This message could not be sent. Try sending the message again later, or contact your network administrator.  Error is [0x80040401-00000000-00000000].


    Monday, September 22, 2014 10:17 AM

Answers

  • Hi chotu24,

    What’s the email client, Outlook or OWA?
    How about sending to these recipients one by one?

    According to the error code, it seems an GAL & OAB issue.
    Please make sure all the recipients are valid and can be resolved from GAL.

    If the problem email client is Outlook, please try to use OWA or Outlook Online mode.
    If it works on OWA or Outlook Online, it seems an issue on the OAB side.
    Please try to download OAB files on Outlook manually.
    Also try to delete the OAB files on Windows Client, path as below:
    \Users\<UserName>\AppData\Local\Microsoft\Outlook\Offline Address Books
    Please try to run Outlook under safe mode to avoid some AVs and add-ins.
    Please try to re-create profile to refresh the caches.

    More details on the NDR will be helpful for the further troubleshooting.

    Best Regards,
    Allen Wang

    • Marked as answer by Mavis_Huang Tuesday, September 30, 2014 7:18 AM
    Thursday, September 25, 2014 7:06 AM

All replies

  • What is the remainder of the NDR?  This just shows what addressees it wasn't sent to - the remainder of the NDR shows why it wasn't sent.
    Monday, September 22, 2014 12:56 PM
  • My user is complaining .. He is getting this message

    Ex2013 Enviroment Cu4

    Monday, September 22, 2014 3:59 PM
  • Without the complete text of the NDR, we can't give much assistance.
    Monday, September 22, 2014 7:22 PM
  • Hi chotu24,

    What’s the email client, Outlook or OWA?
    How about sending to these recipients one by one?

    According to the error code, it seems an GAL & OAB issue.
    Please make sure all the recipients are valid and can be resolved from GAL.

    If the problem email client is Outlook, please try to use OWA or Outlook Online mode.
    If it works on OWA or Outlook Online, it seems an issue on the OAB side.
    Please try to download OAB files on Outlook manually.
    Also try to delete the OAB files on Windows Client, path as below:
    \Users\<UserName>\AppData\Local\Microsoft\Outlook\Offline Address Books
    Please try to run Outlook under safe mode to avoid some AVs and add-ins.
    Please try to re-create profile to refresh the caches.

    More details on the NDR will be helpful for the further troubleshooting.

    Best Regards,
    Allen Wang

    • Marked as answer by Mavis_Huang Tuesday, September 30, 2014 7:18 AM
    Thursday, September 25, 2014 7:06 AM
  • Hi Allen,

    I also getting the same error, can u please help here to know the issue, if you are saying OAB need to update but i re-sent the same mail without updating OAB which delivered successfully to the user

    From: System Administrator

    Sent: 19 December, 2014 10:59 AM

    Ram on 19/12/2014 10:59 AM

                This message could not be sent. Try sending the message again later, or contact your network administrator.  Error is [0x80040401-00000000-00000000].

     

    Regards

    Satish

    Friday, December 19, 2014 4:23 PM