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Can not uninstall IE 10 -- error code 8193 RRS feed

  • Question

  • Hello there,

    I am trying to upgrade to Windows10 from Windows 7. Before doing that, it requires me to upgrade IE 10 to IE 11.

    After automatic update failed, I tried download IE 11 and install manually. However it failed with the same error:

    Log Name:      Application
    Source:        VSS
    Date:          8/3/2015 11:18:21 AM
    Event ID:      8193
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:     xxyyyyzzz
    Description:
    Volume Shadow Copy Service error: Unexpected error calling routine GetProviderMgmtInterface.  hr = 0x80042304, The volume shadow copy provider is not registered in the system.
    .
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="VSS" />
        <EventID Qualifiers="0">8193</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-08-03T15:18:21.000000000Z" />
        <EventRecordID>48341</EventRecordID>
        <Channel>Application</Channel>
        <Computer>FF-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>GetProviderMgmtInterface</Data>
        <Data>0x80042304, The volume shadow copy provider is not registered in the system.
    </Data>
        <Data>
        </Data>
        <Binary>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</Binary>
      </EventData>
    </Event>

    I have tried method in:

    https://technet.microsoft.com/en-us/library/ee264196%28v=ws.10%29.aspx

    But no luck...Since the error source is VSS, I thought this may be a backup issue, so I did a system backup and that was a success.

    When I tried to uninstall IE 10 again, it failed with the same error code - 8193.

    I am kind of lost here...Any help will be greatly appreciated...

    Jam

    Wednesday, August 5, 2015 1:02 AM

All replies

  • please check this Internet Explorer 11 upgrade troubleshooting

    https://support.microsoft.com/en-us/kb/2872074

    please take note you need to have Windows 7 SP1 and other requirement

    • Edited by britishdhez Thursday, August 6, 2015 3:06 AM
    • Proposed as answer by Andy Nugraha Wednesday, August 12, 2015 6:16 AM
    Thursday, August 6, 2015 3:06 AM
  • Yes, I have checked that one as well...I was on Win 7 SP1, and I ran automatic updates...

    Thanks for the hint Britishdhez.

    Jam

    Thursday, August 6, 2015 8:32 PM