Hello,
Can you please help me..
I am unable to install a patch "KB3072630" on Windows 2003 enterprise edition SP2 server and error getting during installation is " access is denied"
System eventlog:
Event Type: Error
Event Source: NtServicePack
Event Category: None
Event ID: 4379
Date: 9/3/2015
Time: 4:02:29 AM
User: xxxxxxxx
Computer: xxxxxxxx
Description:
The description for Event ID ( 4379 ) in Source ( NtServicePack ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag
to retrieve this description; see Help and Support for details. The following information is part of the event: Windows Server 2003, KB3072630, KB3072630 installation did not complete..
KB Log file:
19.250: ================================================================================
19.266: 2015/09/03 04:01:10.852 (local)
19.266: e:\3bcc3844bd1f7f6b68e043ce\update\update.exe (version 6.3.4.1)
19.281: Hotfix started with following command line:
19.281: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
24.141: In Function TestVolatileFlag, line 12013, RegOpenKeyEx failed with error 0x2
24.141: In Function TestVolatileFlag, line 12045, RegOpenKeyEx failed with error 0x2
24.141: DoInstallation: CleanPFR failed: 0x2
24.141: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
24.156: SetProductTypes: InfProductBuildType=BuildType.Sel
24.172: SetAltOsLoaderPath: No section uses DirId 65701; done.
24.203: DoInstallation: FetchSourceURL for e:\3bcc3844bd1f7f6b68e043ce\update\update_SP2QFE.inf failed
24.203: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
24.203: BuildCabinetManifest: update.url absent
24.203: Starting AnalyzeComponents
24.203: AnalyzePhaseZero used 0 ticks
24.203: OEM file scan used 0 ticks
25.094: AnalyzePhaseOne: used 891 ticks
25.094: AnalyzeComponents: Hotpatch analysis disabled; skipping.
25.094: AnalyzeComponents: Hotpatching is disabled.
25.094: FindFirstFile c:\windows\$hf_mig$\*.*
25.125: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB3072630$
35.109: AnalyzeForBranching used 93 ticks.
35.125: AnalyzePhaseTwo used 16 ticks
35.125: AnalyzePhaseThree used 0 ticks
35.125: AnalyzePhaseFive used 0 ticks
35.125: AnalyzePhaseSix used 0 ticks
35.125: AnalyzeComponents used 10922 ticks
35.125: Downloading 0 files
35.125: bPatchMode = FALSE
35.125: Inventory complete: ReturnStatus=0, 10922 ticks
35.125: Num Ticks for invent : 10922
35.141: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\inf\HFX5.tmp
35.188: Copied file: c:\windows\inf\branches.inf
42.047: Conditional load of section MSI.Reg.Install.Condition succeeded
42.063: Allocation size of drive C: is 512 bytes, free space = 2810856960 bytes
42.078: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
42.078: Drive C: free 2680MB req: 21MB w/uninstall: NOT CALCULATED.
42.078: CabinetBuild complete
42.078: Num Ticks for Cabinet build : 6953
42.078: DynamicStrings section not defined or empty.
42.094: FileInUse:: Detection disabled.
42.094: FileInUse:: Add to list - Service Name: msiserver
43.094: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
43.266: Num Ticks for Backup : 1188
48.516: Num Ticks for creating uninst inf : 5250
48.531: Registering Uninstall Program for -> KB3072630, KB3072630 , 0x0
48.531: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed: 0xe0000102
48.656: UPDATE: Failed to register event message source
48.672: PFE2: Not avoiding Per File Exceptions.
48.719: GetCatVersion: Failed to retrieve version information from C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB3072630.cat with error 0x57
49.453: Copied file: C:\WINDOWS\system32\msihnd.dll
76.422: Copied file: C:\WINDOWS\system32\msiexec.exe
78.563: Copied file: C:\WINDOWS\system32\msi.dll
78.813: Copied file: C:\WINDOWS\system32\msihnd.dll
84.156: Copied file: C:\WINDOWS\system32\msiexec.exe
84.969: Copied file: C:\WINDOWS\system32\msi.dll
85.016: Copied file: C:\WINDOWS\system32\crypt32.dll
87.234: Copied file (delayed): C:\WINDOWS\system32\SETC.tmp
87.250: Copied file: C:\WINDOWS\system32\DllCache\msihnd.dll
87.359: Copied file: C:\WINDOWS\system32\DllCache\msiexec.exe
87.453: Copied file: C:\WINDOWS\system32\DllCache\msi.dll
87.594: Copied file: C:\WINDOWS\system32\DllCache\crypt32.dll
87.672: DoInstallation: Installing assemblies with source root path: e:\3bcc3844bd1f7f6b68e043ce\
87.672: Num Ticks for Copying files : 39156
87.688: ;%systemroot%\system32\ws03res.dll;%systemroot%\system32\w03a2409.dll found in EventMessageFile of Product.Append.Reg.IA
87.797: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for MSI.Reg.Install: 0x5
87.797: DoInstallation:DoRegistryUpdates failed
87.922: Access is denied.
91.703: Message displayed to the user: Access is denied.
91.703: User Input: OK
91.703: KB3072630 installation did not complete.
Select 'OK' to undo the changes that have been made.
93.453: Message displayed to the user: KB3072630 installation did not complete.
Select 'OK' to undo the changes that have been made.
93.453: User Input: OK
93.453: Starting process: C:\WINDOWS\$NtUninstallKB3072630$\spuninst\spuninst.exe /~ -u -z
98.156: Software Update Rollback has completed with return code 0xbc2. This rollback requires a reboot.
98.156: KB3072630 installation did not complete.
Windows Server 2003 has been partially updated and may not work properly.
105.125: Message displayed to the user: KB3072630 installation did not complete.
Windows Server 2003 has been partially updated and may not work properly.
105.125: User Input: OK
105.125: Update.exe extended error code = 0x5
105.125: Update.exe return code was masked to 0x643 for MSI custom action compliance.
Shutdown Initiated in Self Extractor
***
KB3072630 Patch failed to install and the error " Access is denied"
