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No server in the dialplan [] accepted the call with id [] RRS feed

  • Question

  • Hi,

    I'm migrating from Exchange 2010 to Exchange 2013.

    I'm also migrating from Lync 2010 to Lync 2013.

    I have a Mitel 3300 ICP (2 PRIs) with a Trunk to my Lync 2010.

    All my users are on Lync 2013 with Enterprise Voice, and it's working.

    My Lync 2013 users are on Exchange 2010 with UM, and the Voicemail is working.

    I'm curently deploying Exchange 2013. I created a Dial Plan, configured, and Added in Lync 2013.

    The Voicemail isin't working for Exchange 2013 Users:

    Exchange 2010 Dial Plan:

    RunspaceId                              : 873f539c-f506-43d1-b5ac-40502dc269b1
    NumberOfDigitsInExtension               : 4
    LogonFailuresBeforeDisconnect           : 3
    AccessTelephoneNumbers                  : {}
    FaxEnabled                              : True
    InputFailuresBeforeDisconnect           : 3
    OutsideLineAccessCode                   :
    DialByNamePrimary                       : LastFirst
    DialByNameSecondary                     : SMTPAddress
    AudioCodec                              : Mp3
    DefaultLanguage                         : en-US
    VoIPSecurity                            : Secured
    MaxCallDuration                         : 30
    MaxRecordingDuration                    : 20
    RecordingIdleTimeout                    : 5
    PilotIdentifierList                     : {}
    UMServers                               : {VSVR-MX-UM01} => This is my Exchange 2010 UM Server
    UMMailboxPolicies                       : {Lync2013toUM Default Policy}
    UMAutoAttendants                        : {}
    WelcomeGreetingEnabled                  : False
    AutomaticSpeechRecognitionEnabled       : True
    PhoneContext                            : Lync2013toUM.domain.com
    WelcomeGreetingFilename                 :
    InfoAnnouncementFilename                :
    OperatorExtension                       : 2001
    DefaultOutboundCallingLineId            :
    Extension                               :
    MatchedNameSelectionMethod              : None
    InfoAnnouncementEnabled                 : False
    InternationalAccessCode                 :
    NationalNumberPrefix                    :
    InCountryOrRegionNumberFormat           :
    InternationalNumberFormat               :
    CallSomeoneEnabled                      : True
    ContactScope                            : GlobalAddressList
    ContactAddressList                      :
    SendVoiceMsgEnabled                     : True
    UMAutoAttendant                         :
    AllowDialPlanSubscribers                : True
    AllowExtensions                         : True
    AllowedInCountryOrRegionGroups          : {All}
    AllowedInternationalGroups              : {}
    ConfiguredInCountryOrRegionGroups       : {All,*,*}
    LegacyPromptPublishingPoint             :
    ConfiguredInternationalGroups           : {}
    UMIPGateway                             : {Lync2013_Gateway, Lync_Gateway, VSVR-OCS01}
    URIType                                 : SipName
    SubscriberType                          : Enterprise
    GlobalCallRoutingScheme                 : None
    TUIPromptEditingEnabled                 : False
    CallAnsweringRulesEnabled               : True
    SipResourceIdentifierRequired           : True
    FDSPollingInterval                      : 5
    EquivalentDialPlanPhoneContexts         : {}
    NumberingPlanFormats                    : {}
    AllowHeuristicADCallingLineIdResolution : True
    CountryOrRegionCode                     : 1
    AdminDisplayName                        :
    ExchangeVersion                         : 0.10 (14.0.100.0)
    Name                                    : Lync2013toUM
    DistinguishedName                       : CN=Lync2013toUM,CN=UM DialPlan Container,CN=Domain,CN=Microsoft
                                              Exchange,CN=Services,CN=Configuration,DC=Domain,DC=com
    Identity                                : Lync2013toUM
    Guid                                    : 09aa70b6-34a2-4bcf-8e8a-1df0f949a6dc
    ObjectCategory                          : domain.com/Configuration/Schema/ms-Exch-UM-Dial-Plan
    ObjectClass                             : {top, msExchUMDialPlan}
    WhenChanged                             : 2/19/2013 2:55:40 PM
    WhenCreated                             : 2/19/2013 2:43:46 PM
    WhenChangedUTC                          : 2/19/2013 7:55:40 PM
    WhenCreatedUTC                          : 2/19/2013 7:43:46 PM
    OrganizationId                          :
    OriginatingServer                       : COVQBC-HUB02.domain.com
    IsValid                                 : True
    ObjectState                             : Unchanged

    Exchange 2013 UM Plan:

    RunspaceId                              : 873f539c-f506-43d1-b5ac-40502dc269b1
    NumberOfDigitsInExtension               : 4
    LogonFailuresBeforeDisconnect           : 3
    AccessTelephoneNumbers                  : {}
    FaxEnabled                              : True
    InputFailuresBeforeDisconnect           : 3
    OutsideLineAccessCode                   :
    DialByNamePrimary                       : LastFirst
    DialByNameSecondary                     : SMTPAddress
    AudioCodec                              : Mp3
    DefaultLanguage                         : en-US
    VoIPSecurity                            : Secured
    MaxCallDuration                         : 30
    MaxRecordingDuration                    : 20
    RecordingIdleTimeout                    : 5
    PilotIdentifierList                     : {}
    UMServers                               : {VSVR-MX-STORE03}        => This is my Exchange 2013 Server
    UMMailboxPolicies                       : {Lync2013toUM2013 Default Policy}
    UMAutoAttendants                        : {}
    WelcomeGreetingEnabled                  : False
    AutomaticSpeechRecognitionEnabled       : True
    PhoneContext                            : Lync2013toUM2013.domain.com
    WelcomeGreetingFilename                 :
    InfoAnnouncementFilename                :
    OperatorExtension                       : 2001
    DefaultOutboundCallingLineId            :
    Extension                               :
    MatchedNameSelectionMethod              : None
    InfoAnnouncementEnabled                 : False
    InternationalAccessCode                 :
    NationalNumberPrefix                    :
    InCountryOrRegionNumberFormat           :
    InternationalNumberFormat               :
    CallSomeoneEnabled                      : True
    ContactScope                            : GlobalAddressList
    ContactAddressList                      :
    SendVoiceMsgEnabled                     : True
    UMAutoAttendant                         :
    AllowDialPlanSubscribers                : True
    AllowExtensions                         : True
    AllowedInCountryOrRegionGroups          : {All}
    AllowedInternationalGroups              : {}
    ConfiguredInCountryOrRegionGroups       : {All,*,*}
    LegacyPromptPublishingPoint             :
    ConfiguredInternationalGroups           : {}
    UMIPGateway                             : {Lync2013_Gateway, Lync_Gateway, VSVR-OCS01}
    URIType                                 : SipName
    SubscriberType                          : Enterprise
    GlobalCallRoutingScheme                 : None
    TUIPromptEditingEnabled                 : False
    CallAnsweringRulesEnabled               : True
    SipResourceIdentifierRequired           : True
    FDSPollingInterval                      : 5
    EquivalentDialPlanPhoneContexts         : {}
    NumberingPlanFormats                    : {}
    AllowHeuristicADCallingLineIdResolution : True
    CountryOrRegionCode                     : 1
    AdminDisplayName                        :
    ExchangeVersion                         : 0.10 (14.0.100.0)
    Name                                    : Lync2013toUM2013
    DistinguishedName                       : CN=Lync2013toUM2013,CN=UM DialPlan Container,CN=Domain,CN=Microsoft
                                              Exchange,CN=Services,CN=Configuration,DC=domain,DC=com
    Identity                                : Lync2013toUM2013
    Guid                                    : 088d2fb7-01fa-435f-8d10-5a83f730e09d
    ObjectCategory                          : domain.com/Configuration/Schema/ms-Exch-UM-Dial-Plan
    ObjectClass                             : {top, msExchUMDialPlan}
    WhenChanged                             : 6/7/2013 2:00:38 PM
    WhenCreated                             : 6/7/2013 11:20:24 AM
    WhenChangedUTC                          : 6/7/2013 6:00:38 PM
    WhenCreatedUTC                          : 6/7/2013 3:20:24 PM
    OrganizationId                          :
    OriginatingServer                       : COVQBC-HUB02.domain.com
    IsValid                                 : True
    ObjectState                             : Unchanged

    From my Lync Server Event Log:

    Log Name:      Lync Server
    Source:        LS Exchange Unified Messaging Routing
    Date:          6/10/2013 8:55:36 AM
    Event ID:      44009
    Task Category: (1040)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      vsvr-lync06.domain.com
    Description:
    Attempts to route to servers in an Exchange UM Dialplan failed

    No server in the dialplan [Lync2013toUM2013.domain.com] accepted the call with id [c6bdfb80-dd4a-49e4-a50d-b32da6326154].
    Cause: Dialplan is not configured properly.
    Resolution:
    Check the configuration of the dialplan on Exchange UM Servers.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="LS Exchange Unified Messaging Routing" />
        <EventID Qualifiers="50192">44009</EventID>
        <Level>2</Level>
        <Task>1040</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-06-10T12:55:36.000000000Z" />
        <EventRecordID>21230</EventRecordID>
        <Channel>Lync Server</Channel>
        <Computer>vsvr-lync06.domain.com</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Lync2013toUM2013.domain.com</Data>
        <Data>c6bdfb80-dd4a-49e4-a50d-b32da6326154</Data>
      </EventData>
    </Event>

    Monday, June 10, 2013 6:51 PM

All replies

  • did you assign the dialplan to the exch um gw and the exch call router?

    regards Holger Technical Specialist UC

    Sunday, June 23, 2013 8:47 AM
  • did you assign the dialplan to the exch um gw and the exch call router?

    regards Holger Technical Specialist UC

    Can you explain this a bit more? I have the exact same problem in the original post.
    Wednesday, July 23, 2014 3:10 PM