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Windows 7 Blue screen RRS feed

  • Question

  • I always get a blue screen while playing certain games like Borderlands 2, and Maple story.

    this is what i get.

     Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033

    BCCode: 124
      BCP1: 0000000000000000
      BCP2: FFFFFA8007C6E688
      BCP3: 0000000000000000
      BCP4: 0000000000000000
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

     C:\Windows\Minidump\101214-24601-01.dmp
      C:\Users\User\WER-43789-0.sysdata.xml

    Sunday, October 12, 2014 8:03 AM

Answers

  •  We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by ZigZag3143x Tuesday, November 4, 2014 1:39 AM
    Sunday, October 12, 2014 4:23 PM
  • Hi,

    Any update here?

    We could find the Blue Screen dump file under C:\Windows\Minidump\101214-24601-01.dmp, please upload them into OneDrive and then post the shared link here.

    BugCheck 124 usually indicates a hardware failure (hard disk, CPU, GPU or the matherboard failure), please take an examination of your hardware health, or may consider seek help at the manufacturer side.

    Information for BugCheck 124:

    Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

    Best regards


    Michael Shao
    TechNet Community Support

    • Marked as answer by Cloud_TS Tuesday, November 4, 2014 1:36 AM
    Tuesday, October 14, 2014 5:48 AM

All replies

  • I always get a blue screen while playing certain games like Borderlands 2, and Maple story.

    this is what i get.

     Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033

    BCCode: 124
      BCP1: 0000000000000000
      BCP2: FFFFFA8007C6E688
      BCP3: 0000000000000000
      BCP4: 0000000000000000
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

     C:\Windows\Minidump\101214-24601-01.dmp
      C:\Users\User\WER-43789-0.sysdata.xml

    System settings

    Machine name: PRESTON-PC
       Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
               Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
           System Model: GA-990FXA-UD3
                   BIOS: Award Modular BIOS v6.00PG
              Processor: AMD FX(tm)-4100 Quad-Core Processor             (4 CPUs), ~3.6GHz
                 Memory: 8192MB RAM
    Available OS Memory: 8174MB RAM
              Page File: 3059MB used, 13285MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode

    Sunday, October 12, 2014 9:00 AM
  •  We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by ZigZag3143x Tuesday, November 4, 2014 1:39 AM
    Sunday, October 12, 2014 4:23 PM
  • Hi,

    Any update here?

    We could find the Blue Screen dump file under C:\Windows\Minidump\101214-24601-01.dmp, please upload them into OneDrive and then post the shared link here.

    BugCheck 124 usually indicates a hardware failure (hard disk, CPU, GPU or the matherboard failure), please take an examination of your hardware health, or may consider seek help at the manufacturer side.

    Information for BugCheck 124:

    Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

    Best regards


    Michael Shao
    TechNet Community Support

    • Marked as answer by Cloud_TS Tuesday, November 4, 2014 1:36 AM
    Tuesday, October 14, 2014 5:48 AM