Canot open documents on click RRS feed

  • Question

  • Hi,

    The environment is:

    SharePoint 2007, Office 2010, IE8

    The problem is, when the user clicks the document, nothing happens, but the document's drop-down is available and the option "Edit in Word" works fine and the document opens without any problem (word as just an example, the same behaviour happens with other Office client Apps)

    I've checked the library settings, and definitons are "open in client applications", no management of content types, no versioning.

    Other users have no issue with the same libraries. The same user has no issue with libraries in other sites in the same site collection.

    Any ideas?





    • Moved by Mike Walsh FIN Monday, May 9, 2011 5:48 AM admin q (From:SharePoint - General Question and Answers and Discussion (pre-SharePoint 2010))
    Monday, May 9, 2011 12:37 AM

All replies

  • Hi Jorge_Carvalho,


    Could you please try the following solution, maybe this simple change could help you to solve this issue:

    Tools -> Internet Options -> Connections -> LAN Settings and uncheck “Automatically Detect Settings”


    Thanks & Regards,

    Peng Lei

    Monday, May 9, 2011 7:46 AM
  • Hi Peng Lei,


    Thank you for taking to time to look into this issue.

    The user's machine is not set to "Automatically Detect Settings", but it uses an automatic configuration script.

    I've checked "Automatically Detect Settings", restarted IE, unchecked it again, and still, no luck.




    Monday, May 9, 2011 9:05 AM
  • Hi,

    Quick update.

    The problem is on the client machine. The same user in other machines has no issues...


    Tuesday, May 10, 2011 1:59 AM