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Vista Blue Screen RRS feed

  • Question

  • My computer started freezing up yesterday and I discovered it was a Vista Bluescreen problem.  My computer will not complete starting up.  Any suggestions?  This is the entire error message.

     

    Problem Signature:

    Problem Event Name:  Bluescreen

    OS Version: 6.0.6000.2.0.0.768.3

    Locale ID: 1033

     

    Additional Information About the Problem:

    BCCode: f4

    BCP1: 00000003

    BCP2: 8B1CBD90

    BCP3: 92DB9CD4

    OS Version: 6_0_6000

    Service Pack: 0_0

    Product: 768_1

     

     

    Saturday, November 22, 2008 4:35 AM

All replies

  • Hi

     

    If the computer is not bootable, your recovery options will depend on the system configuration.

     

    If this computer is an  existing system that where you installed Vista, you have some repair tools available on the installation disk.

     

    Visit the following website for the instructions on accessing the built-in 'Startup Repair' option.

    John Barnett's Windows Vista Support: Windows Vista Repair Options:
    http://vistasupport.mvps.org/windows_vista_repair_options.htm

     

    *Note: When using the Startup Repair on the Vista installation disk, you may need to run the Startup Repair several times and reboot after each run before it works.

     

    If the Startup Repair is not successful, you also have System Restore, Complete PC Restore (Requires an available Complete PC Backup file), Memory Diagnostics, and Command Prompt.

     

    If none of these tools fix the problem, you may be entitled to free support directly from Microsoft, depending on your situation. See the following website for details.

     

    Microsoft Customer Service and Support (CSS) options:
    https://support.microsoft.com/oas/default.aspx?gprid=11732

     

    If you purchased the computer with Vista pre-installed, you will need to consult the documentation for the system or contact the computer manufacturer to find out what recovery options were installed on the system.

     

    Most PC manufacturers will customize the available repair options or install their own recovery options. This may be in the form of a recovery partition, backup and repair, or other options.

     

    Hope this helps.

     


    If this post helps to resolve your issue, click the Mark as Answer button at the top of this message.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Saturday, November 22, 2008 11:59 PM
    Moderator