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outlook log on issue RRS feed

  • Question

  • It takes a long time to log into my profile. Does anyone know why? It stuck at the blue screen for about several minutes.
    Friday, March 29, 2019 1:42 PM

Answers

  • Hi,

    Any updates with this issue? If you have further concern, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    • Edited by Perry-Pan Monday, April 8, 2019 9:54 AM
    • Marked as answer by zhang先生 Monday, April 8, 2019 1:03 PM
    Monday, April 8, 2019 9:53 AM

All replies

  • Hi,

    Thank you for visiting Outlook forum.

    This issue could normally relate with a corrupted profile. We can create a new profile to test the result.

    1. Please go to Control Panel > Mail > Show Profiles.
    2. Click Add.
    3. Type a name for the profile, and then click OK.
    4. Add an e-mail account to use in your profile by following the directions on your screen.
    5. After finishing the configuration, under When starting Microsoft Office Outlook, use this profile, click Prompt for a profile to be used.
    6. Restart Outlook and choose the new profile in the Profile Name list

    If issue persists, we can try opening Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. This helps eliminate whether the problem lies on any third party add-ins.

    Any updates, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Edited by Perry-Pan Monday, April 1, 2019 2:11 AM
    • Proposed as answer by Perry-Pan Tuesday, April 2, 2019 12:55 AM
    • Unproposed as answer by Perry-Pan Monday, April 8, 2019 9:54 AM
    • Proposed as answer by Perry-Pan Monday, April 8, 2019 9:54 AM
    Monday, April 1, 2019 2:09 AM
  • Just check if the reply is helpful to you.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, April 2, 2019 12:55 AM
  • Hi,

    Any updates with this issue? If you have further concern, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Edited by Perry-Pan Monday, April 8, 2019 9:54 AM
    • Marked as answer by zhang先生 Monday, April 8, 2019 1:03 PM
    Monday, April 8, 2019 9:53 AM