locked
Suggestion for Incident Menu Submission Process RRS feed

  • Question

  • Hello.

    I am trying to create a incident process for our users that is easy.

    Originally, I had created a menu list by hierarchy:

    Applications
             SubCat1
             SubCat2
                  SubCat3
    Email
             SubCat1
    Supplies

    When I did the App list consisting of main headings then subcategories with at least 2 submenus below that, the menu list looks cluttered and I know our users will have a hard time sifting through all the text.

    I had thought of just having the main categories and upon hitting Next, another form would come up where the user can choose the subcategory. But from reading the forums and admin guide, I dont think this is possible.

    My main goal is to have an easy submission process where the user can select the maintopic > subcat > submenu and enter in the details without having to sift through a huge menu list.

    Any suggestions?

    Thanks.

    Darius

     

    Thursday, February 10, 2011 1:14 AM