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Outlook Default Method RRS feed

  • Question

  • Hello,

    We have a slight problem, we just started deploying Windows 10 and we came across a slight problem.

    We have a type of encryption set with a card and when the card is inserted it always defaults the login as the smart-card, instead of the server.

    This creates a problem because most users will and are blocking their cards due to not paying attention even if we warn them, has anyone came across this problem? Do you guys have any solution?


    Thanks in advance

    Monday, January 13, 2020 8:59 AM

All replies

  • Hello,

    Maybe you could look at FIDO2 for authentication? So you can get rid of the encryption cards.

    Regards,

    Niels

    Monday, January 13, 2020 10:10 AM
  • Hi,

    Welcome to our forum.

    You have set a type of encryption with a card to your email account configured on your Outlook client, right? According to my research, this article may be useful to you:

    Smart Card Group Policy and Registry Settings

    Since here we mainly focus on general issues about Outlook desktop client but your question is more related to encryption and this encryption method may be set by the administrator or your mialbox provider, if the issue continues, it is suggested to contact your organization admin or your mialbox provider for more help.

    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.



    Tuesday, January 14, 2020 2:24 AM
    Moderator
  • Hi,

    I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

    Regards, 

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Wednesday, January 15, 2020 8:56 AM
    Moderator