Hi,
This forum is for questions and feedback related to Outlook desktop application. Since your question is related to Hotmail.com, I'd recommend you post a new question to the following dedicated forum to get further assistance:
https://answers.microsoft.com/en-us/outlook_com/forum/oemail
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Steve Fan
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