Restricted Access Protect Document Error RRS feed

  • Question

  • Hi all,

    I have a question when i try create a document using restricted access,

    when i check name of user, the display is like picture below.

    And when i'm Ok, there error like picture below.

    Why this happened?

    Some of my friend try same thing and they can protected their file with restricted access with no error.

    May you help me resolve this?


    Best Regards,

    Henry Stefanus

    Wednesday, November 5, 2014 9:14 AM

All replies

  • Hi Henry,

    Please try following

    1. Close all your Office programs (Word, Excel, Outlook, etc)
    2. Perform the backup of all files from <DIRECTORY>
    3. Delete all files from <DIRECTORY>
    4. Try again to protect a document

    Now, <DIRECTORY> depends on your Operating System:

    • Windows 8:  %localappdata%\Microsoft\MSIPC
    • Vista/Windows 7:  %localappdata%\Microsoft\DRM

    Did my post help you or make you laugh? Don't forget to click the Helpful vote :) If I answered your question please mark my post as an Answer.

    Friday, November 14, 2014 10:05 PM