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Failed to Connect alone is not getting resolved automatically,even after the Issue is being Fixed

    Question

  • Hello,

    For Few Servers in our Environment, The Failed to connect Alerts does not resolves automatically,event after the issue is sorted. However,the Heartbeat alert is getting resolved automatically.

    Also, If we close the alert manually, it Throws an abnormal Downtime While fetching the availability report.

    Please update, if any workaround available.



    Wednesday, July 11, 2018 7:02 AM

All replies

  • Can you ping the server for which the alert is not resolving from its management server?
    Wednesday, July 11, 2018 8:53 AM
  • I just checked in a Server, Which is not in DMZ but has same failed to connect issue. Ping was successful
    Wednesday, July 11, 2018 10:03 AM
  • Is the agent running?

    "Fear disturbs your concentration"

    Wednesday, July 11, 2018 4:20 PM
  • I just checked in a Server, Which is not in DMZ but has same failed to connect issue. Ping was successful

    Hi There,

    The failed to connect issue only persist if respective MS/Gateway not able to ping the server in given timestamp.

    Make sure belong things;-

    • How much time it is taking to response from its reporting MS/Gateway
    • Can you ping this server using same name which is configured in SCOM, hope you are not using IP or any change in name

    Cheers, Gourav Please remember to mark the replies as answers if it helped.

    Thursday, July 12, 2018 5:33 AM
  • Hello Gourav,

    My Issue in Not with the Failed to Connect. Actually The Alert is not getting Closed Even if the issue is being fixed. Infact, Heartbeat got resolved, Ping was success and above all the Server is healthy in Windows Computer.

    To be specific,The Failed to Connect Monitor alone remains Critical, The State is Not getting changed to Success.

    Thursday, July 12, 2018 6:34 AM
  • This alert generated from "Computer Not Reachable" aggregated monitor. 

    I suggest please check if alert is auto resolve true or not?

     

    Cheers, Gourav Please remember to mark the replies as answers if it helped.

    Thursday, July 12, 2018 6:55 AM
  • Yes, Its Set as True.. The issue happen only in few server.No Way i could Segregate the issue
    Thursday, July 12, 2018 6:59 AM
  • Hey,

    Can you please also confirm there are no overrides targeting these servers?

    Cheers


    Sam (Please take a moment to "Vote as Helpful" and/or "Mark as Answer" wherever applicable. Thanks!) Blog:AnalyticOps Insights Twitter:Sameer Mhaisekar

    Thursday, July 12, 2018 7:45 AM
  • Are these servers build in DMZ, Work-group or on Cloud? Anything special with them 

    Cheers, Gourav Please remember to mark the replies as answers if it helped.

    Thursday, July 12, 2018 7:45 AM
  • No over-rides :(
    Thursday, July 12, 2018 9:42 AM
  • Nothing Specific. Issue occurs with the few Servers of all flavors..

    Thursday, July 12, 2018 9:43 AM
  • Please check the event id on servers as well their respective MS/Gateway.

    Is event box have any error.


    Cheers, Gourav Please remember to mark the replies as answers if it helped.

    Thursday, July 12, 2018 10:14 AM
  • No Events as such
    Thursday, July 12, 2018 10:23 AM
  • You didn't answer my question - is the agent running OK on these servers?

    "Fear disturbs your concentration"

    Thursday, July 12, 2018 3:58 PM
  • Its Up and Running Fine. All The Basic level troubleshooting has been done!
    Tuesday, July 17, 2018 8:57 AM
  • What errors/warnings are in the Operations Manager event log on the agents?

    "Fear disturbs your concentration"

    Tuesday, July 17, 2018 3:06 PM