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QuickBooks reinstallation error RRS feed

  • Question

  • QuickBooks Re-Installation

    "Issue Error 2718: Missing package name for product code '{9A2F0810=369F-4E86-9072-973FBE1679C5}'."

    Is this an MS Installer issue? After not seeing the icon for my Quickbooks I ran the install CD which would stop and give and error. Therefore I

    removed all folders for Quickbooks and every instance of "Quickbooks" from the registry with Registry Crawler. I want through this and also rebooted

    and now when I run the Quickbooks installation CD it gives this error above. Does Microsoft keep a repository of GUIDs in the registry that I

    unintentionally deleted that the installer is looking for? Any other ideas?  I also ran the MS Fixit for Installer issues and it didn't find any

    issues.
    • Edited by Carey FrischMVP Sunday, January 20, 2013 5:38 PM Shorten title
    • Moved by Carey FrischMVP Sunday, January 20, 2013 5:38 PM Moved to more appropriate forum category
    Sunday, January 20, 2013 5:37 AM

Answers

  • Please open command prompt with Administrator privileges. Then try the following commands:

    msiexec.exe /I {9A2F0810-369F-4E86-9072-973FBE1679C5} UNIQUE_NAME="pro" QBFULLNAME="QuickBooks Pro 2009" ADDREMOVE=1
    msiexec.exe /I {9A2F0810-369F-4E86-9072-973FBE1679C5}

    If the issue persists, please contact QuickBooks directly to get more insights.


    Niki Han
    TechNet Community Support

    • Marked as answer by Niki Han Thursday, January 31, 2013 2:34 AM
    Wednesday, January 23, 2013 8:48 AM

All replies

  • 1st I suggest you do a System Restore to a point before you "cleaned" your Windows registry and see if there is any change in your problem.

    2nd I strongly recommend removing Registry Crawler from you system immediately and never use it again!

    Registry Crawler is a VERY OLD program and was written for Windows XP, not for Windows 7!!!


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Sunday, January 20, 2013 1:29 PM
  • Reasonable suggestions (agree to point 1 but not point 2):

    Yes, should have done a system restore point first.

    Registry Crawler functions properly in Windows 7 - have tested it and have used it successfully many times.


    Matt Greenberg IT Support and SEO http://www.pclan.us/contact-us/#IT-Internet-Marketing

    Sunday, January 20, 2013 5:13 PM
  • If you insist on using third party programs that have not been identified as being fully compatible with Windows 7, then I don't know how to help you.

    Registry cleaners are not safe to use to start with and frequently have disastrous affects, especially when they are programs written 10 years ago for Windows XP and has never been updated or certified to be fully compatible with Windows 7.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Sunday, January 20, 2013 6:31 PM
  • It doesn't sound like you are familiar with Registry Crawler. Registry Crawler is NOT A CLEANER. It only searches through the registry and lists the entries for a search.  It is a registry search tool not a cleaner.


    Matt Greenberg IT Support and SEO http://www.pclan.us/contact-us/#IT-Internet-Marketing

    Sunday, January 20, 2013 7:01 PM
  • Please unisntall QuickBooks completely and then reinstall it.

    http://support.quickbooks.intuit.com/support/articles/HOW12212

    Niki Han
    TechNet Community Support

    Monday, January 21, 2013 6:25 AM
  • I did the download and then he manual instructions before trying to run the installer again. After trying your suggestion it gave the same error.

    Here is the screenshot:  http://screencast.com/t/NC9KM9e3AfA4


    Matt Greenberg IT Support and SEO http://www.pclan.us/contact-us/#IT-Internet-Marketing

    Monday, January 21, 2013 7:09 AM
  • Please open command prompt with Administrator privileges. Then try the following commands:

    msiexec.exe /I {9A2F0810-369F-4E86-9072-973FBE1679C5} UNIQUE_NAME="pro" QBFULLNAME="QuickBooks Pro 2009" ADDREMOVE=1
    msiexec.exe /I {9A2F0810-369F-4E86-9072-973FBE1679C5}

    If the issue persists, please contact QuickBooks directly to get more insights.


    Niki Han
    TechNet Community Support

    • Marked as answer by Niki Han Thursday, January 31, 2013 2:34 AM
    Wednesday, January 23, 2013 8:48 AM
  • Hi,

    As this thread has been quiet for a while, I assume the issue has been resolved. At this time, we will mark it as "Answered" as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    BTW,  we'd love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.


    Niki Han
    TechNet Community Support

    Thursday, January 31, 2013 2:34 AM

  • If your problem did not solve till now, i would suggest you third party tool which will repair your corrupt QuickBooks file aand helps you resolve any erroneous situation for quickbook error.

    So Try Free Trail Version Software :- http://www.recoverydeletedfiles.com/quickbooks-recovery-tool.html

    Monday, July 7, 2014 5:17 AM