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Offline status not showing time or days RRS feed

  • Question

  • Hi,

    We have Skype for business 2015 and skype for business clients. For one user who is offline it's status does not show for many hours or days he's offline. Normally its shows that user is offline for like 3 hours or 1 day. In this case it's just showing user offline. 

    Please someone tell me what could be the reason?

    Friday, August 26, 2016 1:51 PM

All replies

  • Hi Striker,

    If the user never logged in after enabling SIP for his account, the status shows offline without timeline.

    This can be also controlled from server end. but applicable for all the users in that pool.

    http://www.gelijsteen.com/2013/remove-the-last-active-attribute-for-the-away-and-offline-state 


    - Muralidharan. Please mark as answer/useful if my contribution helps you.

    Friday, August 26, 2016 2:08 PM
  • Thanks Muralidharan for your your response. I have found that if users log in and log off again then this can fix this issue.  Not sure if this is the solution or can we fix this from server side ?
    Sunday, August 28, 2016 7:40 AM
  • If I understand correctly this looks normal and no need a fix.

    An user account SIP enabled shows offline until the user login for first time. Once the user logged in and logged out, the offline timings shows correctly.

    Let me know if that answers your question.



    - Muralidharan. Please mark as answer/useful if my contribution helps you.

    Monday, August 29, 2016 12:12 PM