none
Office 365 outlook 2016 password prompting

    Question

  • Hi,

    Office 365 outlook 2016 password keeps on prompting for few users even after reconfigured multiple times and cleared passwords

    If any one knows please let me know.

    Thanks in advance.

    Regards,

    RamaiahC

    Thursday, April 27, 2017 11:53 AM

All replies

  • Hi,

    >>Office 365 outlook 2016

    You mean you have an Office 365 /Exchange Online account configured in Outlook 2016?

    What if the users choose to cancel the credentials prompt, will you receive any error message?

    Outlook keeps prompting for password could be caused by several reasons:

    • Outlook is configured to prompt you for credentials
    • Incorrect password cached in credential storage
    • Required Authentication Settings for outgoing server and incoming server
    • Outlook Anywhere is not configured to use NTLM Authentication
    • Corrupt Outlook profile
    • Slow or unstable network connection
    • Antivirus programs
    • Shared calendars

    We have a forum article discussed this issue in detail, try to follow the instructions in the article to troubleshoot the issue:

    https://social.technet.microsoft.com/Forums/en-US/bcd2d9c2-1a1b-4446-bf32-69fee8cdf11b/why-does-outlook-keep-prompting-for-password?forum=outlook

    Hope this helps.

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, April 28, 2017 8:19 AM
    Moderator
  • Hi RamaiahC,

    How is it going right now? Please feel free to let us know if you need further assistance on this issue.

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, May 8, 2017 12:54 PM
    Moderator