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SP3 Installation Cancelled. RRS feed

  • Question

  • Hello,

    When trying to install SP3 on a particular laptop I get an error message "SP3 Installation Cancelled".

    In the log file i have copied the last few lines for you to look at. 

    I'm installing under domain admin, with AV disabled, all non essential programs stopped. 
    Can anyone help decipher what the log files are telling us? 

    Please let me know if your need any further info!

    Many thanks.

    Dan. 

    2012-03-02 15:46:13:747 1484 c18 AU Featured notifications is disabled.
    2012-03-02 15:46:13:747 1484 c18 AU Setting AU scheduled install time to 2012-03-03 03:00:00
    2012-03-02 15:59:14:643 1484 1e0 AU #############
    2012-03-02 15:59:14:643 1484 1e0 AU ## START ##  AU: Search for updates
    2012-03-02 15:59:14:643 1484 1e0 AU #########
    2012-03-02 15:59:14:643 1484 1e0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {43F01429-AA6E-4800-B057-BB016A46E658}]
    2012-03-02 15:59:14:643 1484 b78 Agent *************
    2012-03-02 15:59:14:643 1484 b78 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-03-02 15:59:14:643 1484 b78 Agent *********
    2012-03-02 15:59:14:643 1484 b78 Agent  * Online = Yes; Ignore download priority = No
    2012-03-02 15:59:14:643 1484 b78 Agent  * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
    2012-03-02 15:59:14:643 1484 b78 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2012-03-02 15:59:14:643 1484 b78 Agent  * Search Scope = {Machine}
    2012-03-02 15:59:15:768 1484 b78 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
    2012-03-02 15:59:16:034 1484 b78 Misc Microsoft signed: Yes
    2012-03-02 15:59:16:128 1484 b78 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
    2012-03-02 15:59:16:128 1484 b78 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2012-03-02 15:59:16:128 1484 b78 Misc WARNING: DownloadFileInternal failed for http://maghazin/selfupdate/wuident.cab: error 0x80190194
    2012-03-02 15:59:16:128 1484 b78 Setup FATAL: IsUpdateRequired failed with error 0x80244019
    2012-03-02 15:59:16:128 1484 b78 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed: 0x80244019
    2012-03-02 15:59:16:128 1484 b78 Setup WARNING: SelfUpdate: Default Service: IsUpdateRequired failed, error = 0x80244019
    2012-03-02 15:59:16:128 1484 b78 Agent  * WARNING: Skipping scan, self-update check returned 0x80244019
    2012-03-02 15:59:16:659 1484 b78 Agent  * WARNING: Exit code = 0x80244019
    2012-03-02 15:59:16:659 1484 b78 Agent *********
    2012-03-02 15:59:16:659 1484 b78 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-03-02 15:59:16:659 1484 b78 Agent *************
    2012-03-02 15:59:16:659 1484 b78 Agent WARNING: WU client failed Searching for update with error 0x80244019
    2012-03-02 15:59:16:659 1484 c18 AU >>##  RESUMED  ## AU: Search for updates [CallId = {43F01429-AA6E-4800-B057-BB016A46E658}]
    2012-03-02 15:59:16:659 1484 c18 AU  # WARNING: Search callback failed, result = 0x80244019
    2012-03-02 15:59:16:659 1484 c18 AU  # WARNING: Failed to find updates with error code 80244019
    2012-03-02 15:59:16:659 1484 c18 AU #########
    2012-03-02 15:59:16:659 1484 c18 AU ##  END  ##  AU: Search for updates [CallId = {43F01429-AA6E-4800-B057-BB016A46E658}]
    2012-03-02 15:59:16:659 1484 c18 AU #############
    2012-03-02 15:59:16:659 1484 c18 AU AU setting next detection timeout to 2012-03-02 16:53:45
    2012-03-02 15:59:16:659 1484 c18 AU Setting AU scheduled install time to 2012-03-03 03:00:00
    2012-03-02 15:59:21:129 1484 b78 Report REPORT EVENT: {B38B8917-03DE-43CA-B34B-EB13B90A4CF3} 2012-03-02 15:59:16:128-0000 1 148 101 {D67661EB-2423-451D-BF5D-13199E37DF28} 0 80244019 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80244019.
    2012-03-02 16:06:19:767 1484 1e0 AU Launched new AU client for directive 'Install Approval', session id = 0x0
    2012-03-02 16:06:22:455 3420 d84 Misc ===========  Logging initialized (build: 7.4.7600.226, tz: -0000)  ===========
    2012-03-02 16:06:22:455 3420 d84 Misc  = Process: C:\WINDOWS\system32\wuauclt.exe
    2012-03-02 16:06:22:455 3420 d84 AUClnt Launched Client UI process
    2012-03-02 16:06:22:611 1484 1e0 AU AU received policy change subscription event
    2012-03-02 16:06:22:627 3420 d84 Misc ===========  Logging initialized (build: 7.4.7600.226, tz: -0000)  ===========
    2012-03-02 16:06:22:627 3420 d84 Misc  = Process: C:\WINDOWS\system32\wuauclt.exe
    2012-03-02 16:06:22:627 3420 d84 Misc  = Module: C:\WINDOWS\system32\wucltui.dll
    2012-03-02 16:06:22:627 3420 d84 CltUI AU client got new directive = 'Install Approval', serviceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, return = 0x00000000
    2012-03-02 16:06:22:627 3420 d84 CltUI AU client creating default WU/WSUS UI plugin
    2012-03-02 16:08:57:043 1484 b78 PT WARNING: Cached cookie has expired or new PID is available
    2012-03-02 16:08:57:043 1484 b78 PT Initializing simple targeting cookie, clientId = 1e3e9715-1b45-43af-b8ee-7c409c5851ec, target group = , DNS name = engineer120.holtjcb.co.uk
    2012-03-02 16:08:57:043 1484 b78 PT  Server URL = http://maghazin/SimpleAuthWebService/SimpleAuth.asmx
    2012-03-02 16:08:57:090 1484 b78 PT WARNING: GetAuthorizationCookie failure, error = 0x80244019, soap client error = 10, soap error code = 0, HTTP status code = 404
    2012-03-02 16:08:57:090 1484 b78 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x80244019
    2012-03-02 16:08:57:090 1484 b78 PT WARNING: PopulateAuthCookies failed: 0x80244019
    2012-03-02 16:08:57:090 1484 b78 PT WARNING: RefreshCookie failed: 0x80244019
    2012-03-02 16:08:57:090 1484 b78 PT WARNING: RefreshPTState failed: 0x80244019
    2012-03-02 16:08:57:090 1484 b78 PT WARNING: PTError: 0x80244019
    2012-03-02 16:08:57:090 1484 b78 Report WARNING: Reporter failed to upload events with hr = 80244019.

    Friday, March 2, 2012 4:55 PM

All replies

  • Hi,

    Did you try to install it through AU?

    If this is the case, I suggest we manually download the installation file of SP3 from the website and manually install it in Safe Mode:

    http://www.microsoft.com/download/en/details.aspx?id=24

    Hope this can help.

    Kevin

    Tuesday, March 20, 2012 7:20 AM
  • Hi Kevin,

    Yes I have, safe mode as well. Same result. However SP3 is allready installed on box. SO maybe this is the problem. I am actually trying to install IE 8, but the IE8 Install fails saying that I need SP3.

    Any suggestions? I'm stuck because I need features in IE8 for this unit.

    Thankyou.

    Tuesday, March 20, 2012 8:30 AM
  • Hi,

    It seems to be a problem of IE. Please understand that the installation of IE8 does not require XP SP3.

    http://windows.microsoft.com/en-US/internet-explorer/products/ie-8/system-requirements

    I suggest we run WINVER command in the system to confirm the current SP version first. If SP3 is already installed in the system, we cannot install it repeatedly.

    If this is the case, we might need to uninstall SP3 and try installing IE 8 again on XP SP2 as a test.

    Regards

    Kevin

    Tuesday, March 20, 2012 9:50 AM
  • Thanks for your reply, forgive my ignorance, but what is the best way to uninstall SP3?

    Tuesday, March 20, 2012 9:56 AM
  • We can use the methods here:

    http://support.microsoft.com/kb/950249

    Wednesday, March 21, 2012 1:15 AM