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Transferring Calls as "On Hold" Instead of Using Call Parking RRS feed

  • Question

  • I have a request from my executive team. They want their delegates to transfer calls to the executives' extensions as "On Hold" for those times the exec is at their desk, but temporarily busy.

    Currently, the delegate will "Park" the call and then Instant Message the executive the retrieval code. In some cases the executive forgets about the call or misses the IM. Ideally, if the call was transferred to the executive and put "On Hold" it would be displayed on their phone until they picked it up.

    Is there anyway of configuring this in Lync?

    Tuesday, July 24, 2012 6:04 PM

Answers

  • Hi,

    A workaround is that you can create a response group, set the time-out period and only includes this executive. Then the delegate forwards the call to response group. The call will be continued to ring on executive within time-out period.


    Regards,

    Kent Huang

    TechNet Community Support

    ************************************************************************************************************************

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    • Edited by Kent-Huang Thursday, July 26, 2012 5:06 AM
    • Proposed as answer by Kent-Huang Monday, July 30, 2012 5:06 AM
    • Marked as answer by Kent-Huang Wednesday, August 1, 2012 2:10 AM
    Thursday, July 26, 2012 5:06 AM

All replies

  • There is no way to configure this behavior in Lync. Why not just have the Delegate put the cold on hold until they are able to do a Consultative transfer?
    • Proposed as answer by ALANMAD Tuesday, July 24, 2012 9:36 PM
    Tuesday, July 24, 2012 6:27 PM
  • We discussed that option, delegates don't like it since it puts the onus on them to keep checking with the executives if they are ready to take the call.  Oh well, sounds like its doing that or using the Call Parking feature. Thanks.


    Derek Klein

    Tuesday, July 24, 2012 8:48 PM
  • Hi,

    A workaround is that you can create a response group, set the time-out period and only includes this executive. Then the delegate forwards the call to response group. The call will be continued to ring on executive within time-out period.


    Regards,

    Kent Huang

    TechNet Community Support

    ************************************************************************************************************************

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question.


    • Edited by Kent-Huang Thursday, July 26, 2012 5:06 AM
    • Proposed as answer by Kent-Huang Monday, July 30, 2012 5:06 AM
    • Marked as answer by Kent-Huang Wednesday, August 1, 2012 2:10 AM
    Thursday, July 26, 2012 5:06 AM