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wermgr.exe RRS feed

  • Question

  • This problem just started but is causing a severe work stoppage. Once my computer is up and running it appears there is a program running in the background that causes my mouse, keyboard, and any program to stop working. I have to relocate my mouse to the location on whatever document I was working on. When I open TasK Manager it shows  multiple sessions of wermgr.exe in process. I tried to close the application but cannot. I tried recommended fix from 2012 but it didn't work. I can only type about 3 or 4 words at a time before I lose my mouse. So very frustrating. I do not get any error  messages. Please help!!!
    Saturday, April 18, 2015 11:16 PM

Answers

  • Try a Clean Boot.

    You may go for a System Restore. Select any restore point when there was no such issue.

    You may temporarily disable it  as described here

    or,

     Press the Windows key + R to open a Run box.

    Type services.msc

    Press Enter.

    Scroll down to the Windows Error Reporting service. Double-click it, Stop it and Disable it.


    S.Sengupta, Windows Experience MVP


    Sunday, April 19, 2015 12:47 AM
  • Hi awmldm,

    We hope your issue has been resolved, if you've found solution by yourself. We would appreciate it if you could share with us and we will mark it as answer.

    Since you mentioned that this issue just started, the simplest way is refresh your system or restore your system to earlier time point.

    http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

    To trouble shooting this issue, since this issue might occurs if you have problem program runing as startup, Check startup program on your computer and try disabling them one-by-one (or using clean boot as mentioned by S.Sengupta). If it suddenly works, you have found the problem program.

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Tuesday, April 21, 2015 9:39 AM

All replies

  • Try a Clean Boot.

    You may go for a System Restore. Select any restore point when there was no such issue.

    You may temporarily disable it  as described here

    or,

     Press the Windows key + R to open a Run box.

    Type services.msc

    Press Enter.

    Scroll down to the Windows Error Reporting service. Double-click it, Stop it and Disable it.


    S.Sengupta, Windows Experience MVP


    Sunday, April 19, 2015 12:47 AM
  • Hi awmldm,

    We hope your issue has been resolved, if you've found solution by yourself. We would appreciate it if you could share with us and we will mark it as answer.

    Since you mentioned that this issue just started, the simplest way is refresh your system or restore your system to earlier time point.

    http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc

    To trouble shooting this issue, since this issue might occurs if you have problem program runing as startup, Check startup program on your computer and try disabling them one-by-one (or using clean boot as mentioned by S.Sengupta). If it suddenly works, you have found the problem program.

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Tuesday, April 21, 2015 9:39 AM