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Desktop icons disappears suddenly and permission error appears RRS feed

  • Question

  • Hello,

    We have Windows Server 2012 R2 DC, and the client PCs are Windows 7.

    We have a folder redirection of Desktop and Documents, etc.

    they are redirected to a Folder on the DC using a logon script made by application named KoXo.

    the problem is sometimes when a user is working, suddenly he got this message and the desktop icons and all redirected items disappears.

    The message says:

    Windows can’t access \\<servername>\<username$>\Desktop

    You do not have permission to access \\<servername>\<username$>\Desktop contact 'network administrator to request access.

    and I must log off and login again.

    So any advice why this problem occurs?

    Thanks.

    Sunday, May 27, 2018 4:03 PM

Answers

  • So, the problem was that the antivirus solution was blocking some files from users folders in the file server which lead to that access denied message.

    We applied a hotfix provided by the antivirus vendor and the error no longer occurs.

    Tuesday, May 29, 2018 5:14 PM

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