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Screen sharing issues in Skype for Business MAC OS Mojave RRS feed

  • Question


  • Skype for Business Version - 16.28.130 & above

    This is happening basically on macOS Mojave 10.14.6

    Error Message - Change your settings to allow Desktop Sharing. Go to the privacy pane of Security & Privacy and enable Screen Recording for Skype for Business.

    Please suggest.

    Friday, November 29, 2019 10:31 AM

All replies

  • Hi Tarique A,

    What do you do before this issue appearing?

    Does this issue persist all the time?

    Do you try to find the “Screen Recording” item under Privacy pane in System Preferences?

    In my research, there is a workaround for your reference. If you have a single monitor, using full-screen will work.

    Moreover, you can try to get the older version of Skype for Business to roll back to 16.128.0.120 as the following link:

    https://download.microsoft.com/download/D/0/5/D055DA17-C7B8-4257-89A1-78E7BBE3833F/SkypeForBusinessInstaller-16.28.0.120.pkg


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.



    Monday, December 2, 2019 2:36 AM
  • Ms. Zhao:

    We are seeing the same behaviour. Any time screen sharing is attempted this error is returned:

    "! Change your settings to allow desktop sharing. Go to the Privacy pane of Security & Privacy and enable Screen Recording for Skype for Business.

    In macOS 10.14 there is no "Screen Recording" in the Privacy pane in Security & Privacy preferences. It may be a key in a .plist .xml file. Could you find out about that so we might manually set, or use an MDM to set it for multiple clients?

     

    Thank you,

    • Scott

     

    D. Scott Beach Sr Desktop Solution Specialist

     Rogers Communications  1 Mount Pleasant Road, 4th Floor  Toronto, ON M4Y 2Y5  o 647.426-0943 m 416.258-0721


    Monday, December 2, 2019 7:05 PM
  • To all here, thank you!!  This has been driving me crazy -- and my management -- ever since the update to 16.28.130. Not sure why no one else is having the issue but your responses did the trick. My additional comments below, if it will help Microsoft fix the bug in the next release (FYI, I use a two monitor set-up with the main screen being my laptop and the secondary monitor, positioned above the laptop.)

    Timing

    • The problem does not happen in non-full screen mode right after a system reboot. But it happens over time (can't say how long)
    • I had an instance yesterday, in the later part of my workday, when I attempted to share my desktop and, to my surprise, it worked

    MacOS version

    • As D. Scott Beach indicates, the prompt is weird because Mojave (10.14) does not have a 'Screen Recording' setting in the Security pane; this was only introduced with Catalina (10.15). My guess is a programatic change was made so that if an error is encountered, that prompt comes up. Wrong prompt for the OS, Microsoft friends. Trail that logic back and amend the app accordingly

    Recommended fixes from here

    Rolling back would probably do the trick but it also forces you to reload prefs and contacts and groups (if I recall correctly)

    I tried joining a meeting, going full screen, and found these happy results:

    • Desktop sharing worked fine
    • Taking the meeting window out of full screen allowed the screen sharing to continue working
    • Quitting the meeting and rejoining it (non-full screen), then turning on screen sharing worked
    • I opened up a completely different meeting from earlier in the week (non-full screen), turned on screen sharing, and it works

    So, it looks like we have some good workarounds here, which also seem to last for at least 10 minutes, so far.


    Thursday, December 5, 2019 7:14 PM
  • Hi Tarique A,

    Is there any update on this case?

    Please feel free to drop us a note if there is any update.

    Have a nice day!

     


    Best Regards,
    Sharon Zhao


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, December 10, 2019 5:47 AM
  • Issue : When we make a call using Skype for business and try to share the screen it doesn’t work and we get the below error message:

    cid:file0_6458d5ea-83f0-4047-8675-aaa0999322d5.png

     

    When we follow the path mentioned on the screen shot Go to System Preferences --> Security and Privacy --> Scroll to Screen Recording --> Skype might/should be there we don’t find SCREEN RECORDING on MOJAVE OS. But the same path exists on CATALINA OS.

    We made a test and call and followed the below steps and the issue didn’t happen :

    1. After joining a Skype call
    2. Maximize the skype window
    3. Click screen share button
    • We found one more information that we have CISCO ANY CONNECT VPN app installed on all the PCs, when the app is running in the background and not even connected the screen sharing doesn’t work.
    • But when we stop/terminate the CISCO ANY CONNECT VPN app then the Skype screen sharing works fine.

    Currently  running on  MAC OS MOJAVE 10.14 with Skype for business version: 16.28.130.

    Thank you.

    Does anyone has another fix ? to avoid this problem completely ?




    Tuesday, December 10, 2019 8:18 PM