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File created with Word 2007, layout is changed when it opened in Word 2010 RRS feed

  • Question

  • Some files is created with Word 2007 on WinXP. The files are able to be opened with exact layout using another WinXP computer that have Word 2007.

    But these files when it is opened with a Win7 computer with Word 2010, the layout changed drastically. So a Win7 computer have it's Word 2010 downgraded to Word 2007, but the layout still changed drastically.

    All computer have no printer installed.

    Summary:

    PC A:WinXP+Word 2007 = File creator.

    PC B:WinXP+Word 2007 = Able to open file with the exact layout.

    PC C:Win7+Word 2010 = Layout got changed.

    PC D:Wn7+Word 2007 (Downgraded from Word 2010) = Layout got changed.

     

    I can provide screenshots and file sample if needed.

    Any advise is highly appreciated.

    Friday, July 2, 2010 11:22 AM

Answers

  • Despite Microsoft's web site telling me Windows 7 included version 5.01, I
    have just checked and Windows 7 includes version 5.90. I don't think that is
    necessarily significant, however.
     
    Version 5.9 is a family of two fonts: Latha Regular (latha.ttf) and Latha
    Bold (lathab.ttf). When I copy latha.ttf (version 1.21) from an XP machine,
    Windows 7 says it will replace the font, but all that shows in my Fonts
    afterwards is Latha Bold (version 5.9). It won't let me delete Latha Bold,
    saying it is a reserved system font, so I'm not convinced it is using the
    old version (but can't prove it - except that your document still shows the
    problem). When I copy back the Windows 7 version, it prompts that it will
    replace the existing font, so I don't know exactly waht's going on - I'm not
    a Windows expert, nor a Font expert, so I could be making some basic
    mistakes, of course.
     
    I'm away for the weekend so may not reply straight away if you come back
    tomorrow.
     
    --
    Enjoy,
    Tony
     
    www.WordArticles.com
     
    "Pip_X" wrote in message news:82e5bfba-a2c8-4e0c-ae34-5de139c7daae...
    > Hi Tony,
    >
    > Yes, I took the font from a WinXP PC and then copy it to the Win7 PC,
    > replacing the file and it didn't work.
    >
    > I have yet to 'inline' the tables, I will try it tonight and post result.
    >
    > Thanks.
    >
    >
    >
     
     

    Enjoy,
    Tony
    www.WordArticles.com
    • Marked as answer by Sally Tang Friday, July 9, 2010 2:16 AM
    • Unmarked as answer by Pip_X Saturday, July 10, 2010 12:34 AM
    • Marked as answer by Pip_X Monday, July 26, 2010 3:02 AM
    Thursday, July 8, 2010 11:42 PM

All replies

  • The main factor that affects layout is the printer driver. How 'drastically'
    has it changed?
     
    --
    Enjoy,
    Tony
     
    www.WordArticles.com
     
    "Pip_X" wrote in message news:45c6b9dd-613a-48e5-9350-bdd8346c7f74...
    > Some files is created with Word 2007 on WinXP. The files are able to be
    > opened with exact layout using another WinXP computer that have Word 2007.
    >
    > But these files when it is opened with a Win7 computer with Word 2010, the
    > layout changed drastically. So a Win7 computer have it's Word 2010
    > downgraded to Word 2007, but the layout still changed drastically.
    >
    > All computer have no printer installed.
    >
    > Summary:
    >
    > PC A:WinXP+Word 2007 = File creator.
    >
    > PC B:WinXP+Word 2007 = Able to open file with the exact layout.
    >
    > PC C:Win7+Word 2010 = Layout got changed.
    >
    > PC D:Wn7+Word 2007 (Downgraded from Word 2010) = Layout got changed.
    >
    >
    >
    > I can provide screenshots and file sample if needed.
    >
    > Any advise is highly appreciated.
    >
     
     

    Enjoy,
    Tony
    www.WordArticles.com
    Friday, July 2, 2010 12:03 PM
  • As stated, all PC does not have printer installed.

    I will post up screenshots later.

    Friday, July 2, 2010 12:39 PM
  • You still have some sort of default printer driver, even without a physical
    printer. What does each machine show as the printer if you press Ctrl+P?
     
    --
    Enjoy,
    Tony
     
    www.WordArticles.com
     
    "Pip_X" wrote in message news:9d3e37a7-dd9a-4688-aed4-0ec96f55802b...
    > As stated, all PC does not have printer installed.
    >
    > I will post up screenshots later.
    >
     
     

    Enjoy,
    Tony
    www.WordArticles.com
    Friday, July 2, 2010 1:15 PM
  • Printer installed:

    PC A
    WinXP+Word 2007
    Printer: Microsoft Office Document Image Writer & Microsoft XPS Document Writer (Default)
    File creator

    PC B
    WinXP+Word 2007
    Printer: Microsoft Office Document Image Writer & Microsoft XPS Document Writer (Default) & SnagIt 9
    Able to open file with the exact layout.

    PC C:
    Win7+Word 2010
    Printer: Fax & Journal Note Writer & Send to OneNote 2010 & Microsoft XPS Document Writer (Default)
    Layout got changed.

    PC D:
    Win7+Word 2007 (Downgraded from Word 2010)
    Printer: Fax & Microsoft Office Document Image Writer & Microsoft XPS Document Writer (Default)
    Layout got changed.

    I think that the layout changed if the file is opened using a Win7 PC, but I have no resource to test my theory yet.
    Please advise if you still need screenshots or file sample.
    Thanks in advance for your help.

    Saturday, July 3, 2010 5:27 AM
  • Well, on the face of it, you should be using the same printer. I'm not aware of any XP/Win 7 differences, but there may be some. What kind of differences are you seeing? And where are you seeing them? If you can post (or e-mail me: Tony at Jollans dot com) screenshots and a sample file I would be happy to take a look.
    Enjoy,
    Tony
    www.WordArticles.com
    Sunday, July 4, 2010 4:07 PM
  • Hi,

     

    As the layout is changed, you can also check if the templates for the documents are changed.

     

    Determine the template that is used by the document

    1.       Open the document in Word 2010.

    2.       Click File on the Ribbon, and then click Word Options.

    3.       Click Add-Ins.

    4.       In the Manage box, click Templates under View and manage Office add-ins

    5.       Click Go.

    The Document template box will list the template that is used by the document.

    Best Regards,

     

    Sally Tang

    Tuesday, July 6, 2010 7:20 AM
  • Hi Tony, I have emailed you the screenshots and a sample file. Hope you can look into it. Thanks in advance.

    Hi Sally, thanks for your input. I've checked, indeed it have one different on the Templete. Would you mind to tell me the steps to fix it? Ie: what is the default Templete what it should have. I have tried removed all templete but the result is the same.

    Wednesday, July 7, 2010 9:00 AM
  • Hi Pip,
     
    Thank you for the e-mail.
     
    Your problem is the result of a combination of factors. Your document
    consists of several tables, all of which are positioned out of the main
    document flow (See Table Properties > Table tab > Text wrapping is set to
    "Around"). This means that other changes that affect the size of the tables
    can cause them to overlap. The 'other change' that happened was that a new
    version of your Font was shipped with Windows Vista, and this new version is
    bigger than the old one. I don't know if the glyphs have significantly
    changed, or whether more have been added, or simply whether more leading has
    been added, but the result is that each line of text occupies more vertical
    space. Consequently each table row is deeper forcing the tables themselves
    to be bigger and to overlap.
     
    --
    Enjoy,
    Tony
     
    www.WordArticles.com
     
    "Pip_X" wrote in message news:a7ddfad0-ec00-49fe-a855-7a2e186aca3e...
    > Hi Tony, I have emailed you the screenshots and a sample file. Hope you
    > can look into it. Thanks in advance.
    >
    > Hi Sally, thanks for your input. I've checked, indeed it have one
    > different on the Templete. Would you mind to tell me the steps to fix it?
    > Ie: what is the default Templete what it should have. I have tried removed
    > all templete but the result is the same.
    >
     
     

    Enjoy,
    Tony
    www.WordArticles.com
    Wednesday, July 7, 2010 5:21 PM
  • Hi Tony,

    Thanks for your input.

    I have tried to open the same document with a computer that has WinXP and Word 2003 with File Format Converter installed. The document is displayed as intended.

    I guess the problem is only on a Win7 computers. I have tried to copy and replace the fonts used in the document, taken from a WinXP PC to a Win7 PC and then re-open the document, but the layout is still distorted.

    It seems that there's no method to fix this issue. Please share if you can think of any workaround that I can try, otherwise we will have to re-create all documents using a Win7 PC (we just upgraded most of our PC to Win7, never though that we will encounter this problem). I will teach my guys the proper way to create tables.

    Sorry for the rant and thanks a lot for replying!

    • Marked as answer by Sally Tang Thursday, July 8, 2010 9:14 AM
    • Unmarked as answer by Pip_X Thursday, July 8, 2010 10:10 PM
    Thursday, July 8, 2010 2:04 AM
  • > I guess the problem is only on a Win7 computers. I have tried to copy and
    > replace the fonts used in the document, taken from a WinXP PC to a Win7 PC
    > and then re-open the document, but the layout is still distorted.
     
    How did you copy the fonts?
     
    The trigger for the effect is the Latha font. The version shipped with
    Windows XP was 1.21; the version shipped with Windows Vista was 5.00, and
    Windows 7 comes with version 5.01. If you install version 5 on an XP
    system, you will see the effect there. If you downgrade to version 1.21 on
    Windows 7, I presume that the effect disappears; you say, however, that you
    did this and it didn't work - and it isn't really a very good solution
    anyway, even if it works.
     
    As far as I could tell from the sample document you sent me there is no good
    reason for the tables to be floating, so the real answer is probably to
    bring them all back in line. Is there a reason they are created that way?
    You could write an autoopen macro that automatically converted the
    documents.
     
    --
    Enjoy,
    Tony
     
    www.WordArticles.com
     
    "Pip_X" wrote in message news:baf7d738-c505-457c-ae8a-f65bf82197ed...
    > Hi Tony,
    >
    > Thanks for your input.
    >
    > I have tried to open the same document with a computer that has WinXP and
    > Word 2003 with File Format Converter installed. The document is displayed
    > as intended.
    >
    > I guess the problem is only on a Win7 computers. I have tried to copy and
    > replace the fonts used in the document, taken from a WinXP PC to a Win7 PC
    > and then re-open the document, but the layout is still distorted.
    >
    > It seems that there's no method to fix this issue. Please share if you can
    > think of any workaround that I can try, otherwise we will have to
    > re-create all documents using a Win7 PC (we just upgraded most of our PC
    > to Win7, never though that we will encounter this problem). I will teach
    > my guys the proper way to create tables.
    >
    > Sorry for the rant and thanks a lot for replying!
    >
     
     

    Enjoy,
    Tony
    www.WordArticles.com
    Thursday, July 8, 2010 9:48 AM
  • Hi Tony,

    Yes, I took the font from a WinXP PC and then copy it to the Win7 PC, replacing the file and it didn't work.

    I have yet to 'inline' the tables, I will try it tonight and post result.

    Thanks.

     

    Thursday, July 8, 2010 10:16 PM
  • Despite Microsoft's web site telling me Windows 7 included version 5.01, I
    have just checked and Windows 7 includes version 5.90. I don't think that is
    necessarily significant, however.
     
    Version 5.9 is a family of two fonts: Latha Regular (latha.ttf) and Latha
    Bold (lathab.ttf). When I copy latha.ttf (version 1.21) from an XP machine,
    Windows 7 says it will replace the font, but all that shows in my Fonts
    afterwards is Latha Bold (version 5.9). It won't let me delete Latha Bold,
    saying it is a reserved system font, so I'm not convinced it is using the
    old version (but can't prove it - except that your document still shows the
    problem). When I copy back the Windows 7 version, it prompts that it will
    replace the existing font, so I don't know exactly waht's going on - I'm not
    a Windows expert, nor a Font expert, so I could be making some basic
    mistakes, of course.
     
    I'm away for the weekend so may not reply straight away if you come back
    tomorrow.
     
    --
    Enjoy,
    Tony
     
    www.WordArticles.com
     
    "Pip_X" wrote in message news:82e5bfba-a2c8-4e0c-ae34-5de139c7daae...
    > Hi Tony,
    >
    > Yes, I took the font from a WinXP PC and then copy it to the Win7 PC,
    > replacing the file and it didn't work.
    >
    > I have yet to 'inline' the tables, I will try it tonight and post result.
    >
    > Thanks.
    >
    >
    >
     
     

    Enjoy,
    Tony
    www.WordArticles.com
    • Marked as answer by Sally Tang Friday, July 9, 2010 2:16 AM
    • Unmarked as answer by Pip_X Saturday, July 10, 2010 12:34 AM
    • Marked as answer by Pip_X Monday, July 26, 2010 3:02 AM
    Thursday, July 8, 2010 11:42 PM
  • Hi Tony,

    Thanks for your input.

    Indeed this is a very strange behavior of Windows.

    I will also try to get hold of a WinXP PC with Word 2010 to test out the font theory.

    I will post back the result as soon as possible.

    Worst case scenario is we will have to withhold some PCs from upgrading to Win7.

    You are already helping me much by replying to my issue, cant thank you enough!

    Friday, July 9, 2010 12:06 AM
  • I'm sorry, but I dont understand why is the post got marked as the answer even when the issue is not resolved.

    As I'm new here (this is my first question on technet), would you mind to enlighten me on how this forum works please?

     

    Friday, July 9, 2010 6:50 AM
  • You, as the originator of the thread, should be able to un-mark it as the answer.

    It has been marked as the Answer by a moderator who has played no part in the thread and therefore, probably no idea whether Tony's response was the answer or not.


    Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org
    Friday, July 9, 2010 8:58 AM
  • Yes I'm done that before but it got marked again as answered. I unmark it again now.

    The things that I need to do is:

    1) Try to 'inline' the tables to se how the layout goes.

    2) Try to open the document with a WinXP PC with Word 2010 to test out the Windows font theory.

    Hopefully I will be able to test it out and post the result by tonight.

    Saturday, July 10, 2010 12:40 AM
  • To get things on an even keel, download the free PrimoPDF converter which will install as a PrimoPDF printer on each computer and then set that as the default printer on each computer and then go through the process again.  That is, compare the layout of the documents when all versions of Word have the PrimoPDF printer set as the active printer.  You could also use that printer to create pdf files on each computer and compare those files themselves.
    Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org
    Saturday, July 10, 2010 1:11 AM
  • Hi Doug,

    Thanks for your input.

    All the PC already have the Microsoft XPS Document Writer printer driver set as default and already have the ability to save as PDF natively, so I dont see the method proposed by you is useful or is gonna work.

    Our current workaround is use the WinXP PC with Word 2007 to open and edit the files, save it as PDF and copy it to a shared folder, the open and print the PDF file using a Win7 PC with a Foxit PDF Reader v4. This computer does not have MS Office installed.

    • Edited by Pip_X Saturday, July 10, 2010 5:53 AM Changed a part of the description from 'Win7' to 'WinXP'
    Saturday, July 10, 2010 3:05 AM
  • Just try it!

    -- Hope this helps.

    Doug Robbins - Word MVP,
    dkr[atsymbol]mvps[dot]org
    Posted via the Community Bridge

    "Pip_X" wrote in message news:5461105e-3785-43fa-b37b-a56aff2726ec@communitybridge.codeplex.com...

    Hi Doug,

    Thanks for your input.

    All the PC already have the Microsoft XPS Document Writer printer driver set as default and already have the ability to save as PDF natively, so I dont see the method proposed by you is useful or is gonna work.

    Our current workaround is use the Win7 PC with Word 2007 to open and edit the files, save it as PDF and copy it to a shared folder, the open and print the PDF file using a Win7 PC with a Foxit PDF Reader v4. This computer does not have MS Office installed.


    Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org
    Saturday, July 10, 2010 5:45 AM
  • Hi Doug,

    Seriously I dont think that by installing a PDF printer driver and setting it as default is gonna work when all the PCs already have the Microsoft XPS Document Writer printer driver set as default and not working.

     I have tried to 'inline' all the tables (Table Properties -> Text Wrapping = None), the layout gets worse.

    I will have a WinXP with Word 2010 PC very soon to test out the font theory, and if the document layout is shown as intended on that PC, I will try to force delete both latha fonts in Win7 and replace it with WinXP version and open the document again (if Win7 still able to start since I'm deleting Latha Bold-a reserved system font)

     I will post all the results.

    Saturday, July 10, 2010 6:20 AM
  • With all due respects, the Microsoft XPS Document Writer comes from different versions.  If you were to install the PrimoPDF driver, you would then have a printer driver that is common across all machines, and depending upon the results, it would allow you to isolate the printer driver or otherwise from the situation.

    -- Hope this helps.

    Doug Robbins - Word MVP,
    dkr[atsymbol]mvps[dot]org
    Posted via the Community Bridge

    "Pip_X" wrote in message news:3b9f902a-53c7-48e6-a8d4-d1eb5597c2c5@communitybridge.codeplex.com...

    Hi Doug,

    Seriously I dont think that by installing a PDF printer driver and setting it as default is gonna work when all the PCs already have the Microsoft XPS Document Writer printer driver set as default and not working.

    I have tried to 'inline' all the tables (Table Properties -> Text Wrapping = None), the layout gets worse.

    I will have a WinXP with Word 2010 PC very soon to test out the font theory, and if the document layout is shown as intended on that PC, I will try to force delete both latha fonts in Win7 and replace it with WinXP version and open the document again (if Win7 still able to start since I'm deleting Latha Bold-a reserved system font)

    I will post all the results.


    Doug Robbins - Word MVP dkr[atsymbol]mvps[dot]org
    Saturday, July 10, 2010 9:29 AM
  • Hi, I did further testing, even with the PrimoPDF driver, it's still the same. I found out that what Tony said, is correct, the Latha font is different in Windows XP and Windows 7. Replacing the Latha font from Windows XP to Windows 7 wont work. We end up paying money to downgrade almost all the computers that just got upgraded to Windows 7 recently. Hectic for me but they are glad that they are able to view the documents properly again, though we are not happy because we paid to upgrade the computers to Windows 7, and have to pay again to downgrade it back to Windows XP. I now can understand why people want to convert to Linux or to pirate softwares.
    • Edited by Pip_X Monday, July 26, 2010 3:03 AM Fixed some typo and grammar.
    Monday, July 26, 2010 3:00 AM