Answered by:
Lync External Web Conference Problem

Question
-
I have a problem with Lync external web conference. I have setup two sip domain abc.world and abc.com the internal meeting url as below https://meet.abc.world and https://meet.abc.com There is no problem internal access all Lync services
Also I have setup external web services. FQDN is lync.abc.com Reserve Proxy has been setup
When I use outlook create a new LYNC meeting I found the URL is https://meet.abc.com/username/dx7qn7us I can access the webpage externally and while I click Join Using Lync Web App instead <label id="JoinUsingLWAOptionHelp115" style="color:#666666;display:block;font-family:'Segoe UI';font-size:16px;"> Lync Web Access </label> it redirect to the below url and blank page appeared , no error message. Anyone can teach me how to trouble shooting. Many thanks
https://lync.abc.com/lwa/WebPages/LwaClient.aspx?legacy=RmFsc2U!&xml=PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0idXRmLTgiPz48Y29uZi1pbmZvIHhtbG5zOnhzZD0iaHR0cDovL3d3dy53My5vcmcvMjAwMS9YTUxTY2hlbWEiIHhtbG5zOnhzaT0iaHR0cDovL3d3dy53My5vcmcvMjAwMS9YTUxTY2hlbWEtaW5zdGFuY2UiIHhtbG5zPSJodHRwOi8vc2NoZW1hcy5taWNyb3NvZnQuY29tL3J0Yy8yMDA5LzA1L3NpbXBsZWpvaW5jb25mZG9jIj48Y29uZi11cmk-c2lwOjAwMDYyM0Bmc2hsLmNvbTtncnV1O29wYXF1ZT1hcHA6Y29uZjpmb2N1czppZDpEWDdRTjdVMzwvY29uZi11cmk-PHNlcnZlci10aW1lPjMxLjIwMDY8L3NlcnZlci10aW1lPjxvcmlnaW5hbC1pbmNvbWluZy11cmw-aHR0cHM6Ly9tZWV0LmZzaGwuY29tLzAwMDYyMy9EWDdRTjdVMzwvb3JpZ2luYWwtaW5jb21pbmctdXJsPjxjb25mLWtleT5EWDdRTjdVMzwvY29uZi1rZXk-PGZhbGxiYWNrLXVybD5odHRwczovL21lZXQuZnNobC5jb20vMDAwNjIzL0RYN1FON1UzP3NsPTwvZmFsbGJhY2stdXJsPjx1Y3dhLXVybD5odHRwczovL2x5bmMuZnNobC5jb20vdWN3YS92MC9hcHBsaWNhdGlvbnM8L3Vjd2EtdXJsPjx1Y3dhLWV4dC11cmw-aHR0cHM6Ly9seW5jLmZzaGwuY29tL3Vjd2EvdjAvYXBwbGljYXRpb25zPC91Y3dhLWV4dC11cmw-PHVjd2EtaW50LXVybD5odHRwczovL2ZzZzE0Ni5mb3VudGFpbnNldGdyb3Vwcy53b3JsZC91Y3dhL3YwL2FwcGxpY2F0aW9uczwvdWN3YS1pbnQtdXJsPjx0ZWxlbWV0cnktaWQ-ZjgxNDBmNDUtMTc3MC00MmU2LTkzMDItNDcxNWNhMmMxZTgyPC90ZWxlbWV0cnktaWQ-PC9jb25mLWluZm8-&launched=oc
Monday, April 1, 2013 2:34 PM
Answers
-
After installed lync 2013 cu1 . The problem has been solved.
- Marked as answer by Lisa.zheng Thursday, April 11, 2013 3:11 AM
Thursday, April 11, 2013 1:07 AM
All replies
-
Hello Jerry
Enable Logging in lync client and outlook and send us the logs for identifiying the issue.
and also
check link this might help you
Thanks
Sri
Thanks Sriram
- Edited by sriram_co Monday, April 1, 2013 2:54 PM Forgot appending link
Monday, April 1, 2013 2:51 PM -
Hi Sriram,
There is no problem to use Lync client for external conference. Only web conference don't work.
Also I checked the Link which you provided. but it seems I have setup correctly. any idea for me? thanks.
Jerry
Tuesday, April 2, 2013 7:14 AM -
- Moreover I am using IIS ARR as a Reverse Proxy for Lync Server 2013
Tuesday, April 2, 2013 7:32 AM -
It seems a configuration issue of reverse proxy.
Check the configuration by the following link.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
- Proposed as answer by Lisa.zheng Sunday, April 7, 2013 6:17 AM
- Marked as answer by Lisa.zheng Wednesday, April 10, 2013 9:16 AM
- Unmarked as answer by Lisa.zheng Thursday, April 11, 2013 3:11 AM
Tuesday, April 2, 2013 8:34 AM -
After installed lync 2013 cu1 . The problem has been solved.
- Marked as answer by Lisa.zheng Thursday, April 11, 2013 3:11 AM
Thursday, April 11, 2013 1:07 AM