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Windows 10 + office2016 email popup notification not working RRS feed

  • Question

  • Hello,

    We have several users that are having issues with desktop alert. Outlook and notification center are correct, also display a desktop alert are checked.

    Anyone have an idea on what could be the problem?

    //W

    Wednesday, June 28, 2017 8:46 AM

All replies

  • Hi Happywilli,

    By "email popup notification not working", do you mean the users have never get the desktop alert or only some of the incoming emails have no pop-up alerts?

    If the issue affect all emails, please make sure that you have enabled all notification options for Outlook 2016 in Action Center. It is also suggested to try repairing Office via Control Panel and check if there will be any improvement.

    If it only occurs to part of the emails outside Inbox folder, this might be an expected as Outlook will only display New Email Desktop Alerts for messages that are received in the default Inbox folder of your account(s). If you're using message rules and a new message is moved out of the default account Inbox, you might not receive a Desktop Alert notification, see this article for more details about when Desktop Alerts don’t appear.

    If this is your case, you may refer to the instructions in the link below to get an alert for all new messages:

    https://www.howto-outlook.com/howto/newmailalert.htm#allfoldersrule

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    If the issue affect all emails, including mails in Inbox, please 

    Any findings, please post back at ease.

    Best regards,
    Yuki Sun


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    Thursday, June 29, 2017 7:54 AM