DPM 2010 faild to realize the TAPE robot arm RRS feed

  • Question

  • successfully install DPM 2010 with its agents & configure Protection Group in Operating system : windows server 2008.

    But we have problem in storing our data in tape Library but we found the following problems :

    1.DPM see the Tape library as individual tapes & software didn’t feel  about the robot arm

    Any help will be appreciated

    • Moved by MarcReynolds Tuesday, October 5, 2010 12:37 PM (From:Data Protection Manager)
    Tuesday, October 5, 2010 12:08 PM


  • HI,

    Open Device manager and make sure the "meduim changer" is identifed and has proper OEM Windows drivers installed - DPM will not work if using the in-box generic changer driver.

     If the library is listed on the Windows hardware compatibility catalog, then it should work fine with DPM. 

    Leverage the DPM 2007 compatibilty list, anything on this list should work on DPM2010 if they have Windows 2008 X64 drivers.

    Once the library drivers are updated, perform a rescan and DPM should move the tape drives under the library.


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Tuesday, October 5, 2010 3:38 PM