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DPM 2010 faild to realize the TAPE robot arm RRS feed

  • Question

  • successfully install DPM 2010 with its agents & configure Protection Group in Operating system : windows server 2008.

    But we have problem in storing our data in tape Library but we found the following problems :

    1.DPM see the Tape library as individual tapes & software didn’t feel  about the robot arm

    Any help will be appreciated


    aafifi
    • Moved by MarcReynolds Tuesday, October 5, 2010 12:37 PM (From:Data Protection Manager)
    Tuesday, October 5, 2010 12:08 PM

Answers

  • HI,

    Open Device manager and make sure the "meduim changer" is identifed and has proper OEM Windows drivers installed - DPM will not work if using the in-box generic changer driver.

     If the library is listed on the Windows hardware compatibility catalog, then it should work fine with DPM. 
     
    http://www.windowsservercatalog.com/

    Leverage the DPM 2007 compatibilty list, anything on this list should work on DPM2010 if they have Windows 2008 X64 drivers.
    http://technet.microsoft.com/en-us/dpm/cc678583.aspx

    Once the library drivers are updated, perform a rescan and DPM should move the tape drives under the library.

     


    Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
    Tuesday, October 5, 2010 3:38 PM
    Moderator