AD RMS Error-You do not have credentials that allows you to open this doc RRS feed

  • Question

  • Hi,

    Error: You do not have credentials that allows you to open this doc. You can request updated permission from http://sharepoint_serve_FQDN:3220/Doc_library.Do you want to request updated permission?

    Now i'll brief you with the setup which i'm deploying.

    To protect the files downloaded by the users from the SharePoint Server 2007 located in the XYZ.com
    forest using AD RMS, where the users consuming the downloaded documents are from multiple forests
    without existing RMS environment. The user’s needs to access the documents using their corresponding AD accounts present in the PQR.com forest. There is a AD RMS server in XYZ.com and integrated with sharepoint server and a RMS server in PQR.com with TUD created between these 2 RMS cluster.
    The above objective needs to be achieved by deploying one RMS server each in XYZ forest (Resource
    Forest) and PQR forest (Account Forest).

    Can someone help me to understand what exactly this error means. As i had successfully done a POC with the same setup.

    Wednesday, May 4, 2011 10:38 AM


  • Hi Pradeep,

    Sorry, but your configuration sounds a bit more complex and most likely using AD RMS and AD FS together from the details that you offered.

    The best place to start troubleshooting AD RMS issues is by walking through the "Top 7 things to try" checklist in the AD RMS Troubelshooting Guide here:

    For AD FS troubleshooting, try using the AD FS Troubleshooting Guide as well:

    Hopefully, the options that are presented in these guides if followed will help resolve your issue. These guides use the troubleshooting flows that our Microsoft support engineers use on customer incidents so it's solid advice to try to determine issues such as yours.


    Brad Mahugh
    Microsoft Corporation
    This post is provided "AS IS" and confers no promises of current or future technical support for a specific support issue. Please use Microsoft product support if you need a service commitment for your current support case or issue.

    Thursday, April 4, 2013 4:17 AM