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Cached file is not getting updated (wrong entries gets updated) RRS feed

  • Question

  • When a user access a document (url is http://sirius-wiki.inspirer.orb.biz/ins/en/Documents/M_CPH-1171-00921_EN.pdf), he gets version 7 and not the current version. Looking into his local cache.

    It looks like IE is confused when there are duplicate entries where only upper/lower casing differs the address. Fx the last line is notorious wrong because the current version of the document is 186KB and not 241KB.

    From other desktops, I always get the correct using the URL above.

    The documents are stored in SharePoint list - no approval and no versioning.
    Version 7 of "M-CPH-1171-00921_EN.pdf" is 186KB, Version 8 (current version) is 241 KB

    The user has of course been told to delete the cache. How can we detect this or prevent this? In this business it could be very risky to use old version of a document.

    Thanks,

    Jørgen


    Jorgen

    Tuesday, April 28, 2015 7:57 AM

All replies

  • Hi Jørgen Thyme,

    "From other desktops, I always get the correct using the URL above."
    Do you mean only this specific machine comes across this issue ?
    "The user has of course been told to delete the cache"
    Do you mean you have tryied to clear the "browser history"?(Tools \Safety\delete browsering history)

    If only the specific machine comes across the issue ,we can try to reset the Internet Explorer settings to get an original configurations to have a check .(Tools \Internet Options \Advanced \Reset)

    " How can we detect this or prevent this?"
    I think the best solution to this is to create different URL links for different documents if it is possible.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, April 29, 2015 7:15 AM
    Moderator
  • No, it can be reproduced on several machines.To mitigate the issue, we will make sure that all links to a file is generated identical (in the case above http://...../Documents/AndThenTheDocument name

    W3C standard specifies that http://x/Documents/A.PDF and http://x/documents/A.PDF is two different URL's but SharePoint will always return the same page. However IE seems to "restrictive/precise" and handles those as two different files but does not handle the update scenario as expected. It is pretty "useless" standard behavior.

    Yes, standard delete of Files in IE clears the issue.

    Thanks


    Jorgen

    Wednesday, April 29, 2015 2:26 PM
  • Hi Jørgen Thyme,

    "W3C standard specifies that http://x/Documents/A.PDF and http://x/documents/A.PDF is two different URL's "

    As far as I know ,the URL doesn`t  distinguish case sensitivity.

    Have you tried to modify the URL to have a check such as adding number to the URL to distinguish them ?

    Best reagrds


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Friday, May 1, 2015 12:51 AM
    Moderator