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BSOD With STOP error 0x00000101 from ntoskrnl.exe or MXMM64.sys RRS feed

  • Question

  • Hi,

    One of my clients have this weird problem where his server would have a BSOD randomly. It did not crash in 2012, but crashed 9 times in about a month. Looking at the .dmp files using BlueScreenView and doing some research did not help me, since the drivers that causes the BSOD usually vary. However, ntoskrnl.exe caused the crash on 4 of the 9 BSOD, and MXMM64.sys on 3 of the 9 BSOD. In these occurrences, the STOP error was 0x00000101

    At the time of the various BSOD, the computer was not under heavy load; sometimes, the BSOD occurred during the weekend, when no one was around. No particular event occurred before or after the BSOD. The server is not connected to the Internet.

    I verified the hard disk using the Windows Hard Disk Drive checking utility and it did not find any errors. Also, we verified the board using the Asus Diagnostics Utility and it did not reveal anything unusual.

    Here are the specs of the computer:

    - Windows 7 X64

    - Intel Core i7 950

    - 2GB DDR3-1333 unbuffered DIMM

    - 4 Matrox Mura MPX 4/4 graphics cards

    - 760W EPS

    - Asus P6T7 WS Motherboard

    Here are the .dmp files :

    http://skydrive.live.com/redir?resid=7F06B9145BD2E5A2!107&authkey=!ACSx1QHtnLbYMys

    Thanks in advance,

    Cydrick
    • Edited by CydrickT Tuesday, April 16, 2013 1:15 PM Small mistake
    Tuesday, April 16, 2013 1:08 PM

Answers

  • Cydrick

    It appears you have a memory leak see snip .  The memory is drained to exhaustion causing the fatal hardware issue (snip ).  You might want to use recourse monitor to find which process (and its parent) is leaking,  Again you mention server.  This machine is a win 7 and your latest DMP still says no SP.  Check the data on the asacpi.sys it must be 2009 or newer and the 2005 version is a huge problem.

    https://gtipjg.bn1.livefilestore.com/y1pq_t2iLBP2kNsgc4SH8Qn1CGEijvtTmROdptvx02jpJKXVTy3EGfu4Mg37Z8ZopqbVEi_Vm_T0F5pHEu9NMigjJGNlnJYeakD/fatal%20hardware.png?psid=1

    https://gtipjg.bn1.livefilestore.com/y1p-6v6IaCoNDNpk-YHa0xXjZakoxXgcakPcbaRjM6pw6CgPcwko87jBV-e-6clbNUEcn6wcCp7TaDWMwxGdvA01FYrgpC_nOjH/fatal%20hware%202.png?psid=1


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com



    • Edited by ZigZag3143x Tuesday, April 16, 2013 9:45 PM
    • Marked as answer by CydrickT Thursday, April 18, 2013 3:42 PM
    Tuesday, April 16, 2013 9:41 PM
  • Hi,

    Thanks for the help! Sinovo.exe looks like it is the problem.

    Cydrick

    • Marked as answer by tracycai Friday, April 19, 2013 1:21 AM
    Thursday, April 18, 2013 3:42 PM

All replies

  • cydrickT

    Several issues Need resolving before we can find the underlying issue

    1-Asacpi.sys (your version 1995) is a huge cause of diffuse hardware complaints like your.

    2-Service pack 1 need be applied.

    3-If you are overclocking either the CPU & GPU revert back to stock

    4-Your MxMM64,sys driver (matrox multi monidor) needs to be re-install with the newest version available.

    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file here (if you can) to skydrive or a file sharing service


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Tuesday, April 16, 2013 2:58 PM
  • Hi,

    First of all, thanks for the fast answer! We don't have access to the server right now, but I will provide the Event Viewer administrative logs as soon as possible.

    I will also update the Asus drivers (which seems related to the fact that we have an old Asacpi.sys driver), install Windows 7 Service Pack 1 and install the lastest update of the MXMM64.sys driver.

    The CPU is not overclocked. However, the client mentionned a hard shutdown which was the equivalent of pulling out the plug of the PSU. This occured before the first blue screen. Could it be related?

    Cydrick

    Tuesday, April 16, 2013 3:56 PM
  • Hi,

    I retrieved the logs from the server. Here they are:

    https://skydrive.live.com/redir?resid=7F06B9145BD2E5A2!108&authkey=!AJVKMRcQ4gzvBbY

    I noticed around the minutes that the server crash, this error occured:

    Activation context generation failed for "C:\Windows\system32\conhost.exe". Dependent Assembly Microsoft.Windows.SystemCompatible,processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.7600.16816" could not be found. Please use sxstrace.exe for detailed diagnosis.

    This was apparently solved by removing the update KB2507938 (Source here). Could this help?

    Also, I installed the Windows 7 SP1 and ATK 0110 ACPI Utility downloaded from the Asus website that updated the version of Asacpi.sys. I did not update the Matrox drivers since time was short.

    Thanks for the help.

    Cydrick


    • Edited by CydrickT Tuesday, April 16, 2013 8:38 PM
    Tuesday, April 16, 2013 8:05 PM
  • Cydrick

    It appears you have a memory leak see snip .  The memory is drained to exhaustion causing the fatal hardware issue (snip ).  You might want to use recourse monitor to find which process (and its parent) is leaking,  Again you mention server.  This machine is a win 7 and your latest DMP still says no SP.  Check the data on the asacpi.sys it must be 2009 or newer and the 2005 version is a huge problem.

    https://gtipjg.bn1.livefilestore.com/y1pq_t2iLBP2kNsgc4SH8Qn1CGEijvtTmROdptvx02jpJKXVTy3EGfu4Mg37Z8ZopqbVEi_Vm_T0F5pHEu9NMigjJGNlnJYeakD/fatal%20hardware.png?psid=1

    https://gtipjg.bn1.livefilestore.com/y1p-6v6IaCoNDNpk-YHa0xXjZakoxXgcakPcbaRjM6pw6CgPcwko87jBV-e-6clbNUEcn6wcCp7TaDWMwxGdvA01FYrgpC_nOjH/fatal%20hware%202.png?psid=1


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com



    • Edited by ZigZag3143x Tuesday, April 16, 2013 9:45 PM
    • Marked as answer by CydrickT Thursday, April 18, 2013 3:42 PM
    Tuesday, April 16, 2013 9:41 PM
  • Hi,

    Thanks for the help! Sinovo.exe looks like it is the problem.

    Cydrick

    • Marked as answer by tracycai Friday, April 19, 2013 1:21 AM
    Thursday, April 18, 2013 3:42 PM
  • Cydrick

    You did the heavy lifting.  Glad you are working and let us know if you need help.


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Thursday, April 18, 2013 4:10 PM