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Flickering screen on Windows 10

    Question

  • Hi,

    I too have this issue, on my notebook. I have a Dell XPS 13 9360 with Windows Pro, and when I install Hyper-V, the screen starts flashing until I remove it.

    I already did all the Windows Updates and drivers updates, what else could I try to make Hyper-V work? :/

    Thank you

    Wednesday, February 15, 2017 9:23 PM

All replies

  • Hi,

    Check the following the link to see if your device met the hardware requirements. Or consult the manufacturer to see if it is supported.

    https://docs.microsoft.com/en-us/virtualization/hyper-v-on-windows/reference/hyper-v-requirements

    Have you configured the related settings in BIOS?

    https://blogs.technet.microsoft.com/canitpro/2015/09/08/step-by-step-enabling-hyper-v-for-use-on-windows-10/

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help.
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    Thursday, February 16, 2017 4:27 AM
    Moderator
  • Hi,

    Check the following the link to see if your device met the hardware requirements. Or consult the manufacturer to see if it is supported.

    https://docs.microsoft.com/en-us/virtualization/hyper-v-on-windows/reference/hyper-v-requirements

    Have you configured the related settings in BIOS?

    https://blogs.technet.microsoft.com/canitpro/2015/09/08/step-by-step-enabling-hyper-v-for-use-on-windows-10/

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Hi,

    yes, I checked again and I have all the requirements (it says yes in cmd too), the latest driver and Windows updates, the virtualization option activated on the bios, everything.

    My CPU, just in case, is this one: http://ark.intel.com/products/95451/Intel-Core-i7-7500U-Processor-4M-Cache-up-to-3_50-GHz-

    As soon as I deactivated again Hyper-V, the computer works fine. I installed Virtual Box, and I don't have problems. But I would like to use Hyper-V instead :/

    Is there anything else I could try? :(


    • Edited by Giant Lizard Thursday, February 16, 2017 6:53 PM
    Thursday, February 16, 2017 6:31 PM
  • Its most likely a video driver issue.  VirtualBox and Hyper-V are very different hypervisors, Vbox is a type 2 that runs on top of the OS, Hyper-V is a type 1 that sits below the OS. https://en.wikipedia.org/wiki/Hyper-V#Architecture

    There have been many cases where the drivers aren't fully ready or compatible with Hyper-V.  

    What build of Windows 10 are you using?

    Have you tried manually updating your video drivers?  Via device manager? 

    Is your BIOS up to date?

    Have you tried changing your power setting to "high performance"?


    Thursday, February 16, 2017 6:45 PM
  • There have been many cases where the drivers aren't fully ready or compatible with Hyper-V.  

    What build of Windows 10 are you using?

    Have you tried manually updating your video drivers?  Via device manager? 

    Is your BIOS up to date?

    Have you tried changing your power setting to "high performance"?


    What do you mean "what build"? I have a Windows 10 Pro, updated to the last version.

    My BIOS is updated.

    Manually updating the video drivers? How?

    I'll try the power setting thing too, thank you :)

    Thursday, February 16, 2017 7:12 PM
  • Hi Giant,

    >>Manually updating the video drivers? How?

    Check the model of your video card. Browse the website of manufacturer to download the latest driver.

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, February 17, 2017 6:01 AM
    Moderator
  • Hi Giant,

    >>Manually updating the video drivers? How?

    Check the model of your video card. Browse the website of manufacturer to download the latest driver.

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    In that case, I already tried that too. On the Intel website I downloaded the right driver for the integrated video card but when I tried to install it, it says I can't because I should use the custom drivers from the computer producer (DELL). So, I did that, even if the driver in the DELL's website is older than the Intel's.
    Friday, February 17, 2017 7:46 AM
  • I've tried to reinstall the graphic drivers from DELL website, reinstalled Hyper-V again, nothing.

    I checked to change the power setting to "high performance" but I don't even have that option (it's disabled in some notebook).

    Is there anything else I can try? I saw on the internet that many people had this issue with Hyper-V and it seems really hard to fix :/

    Friday, February 17, 2017 11:44 PM
  • Hi Giant,

    I would suggest you consult DELL technical support first, they may know if their device could be used for Hyper-V.

    And you could also try to post in Win 10 forum to see if anyone has the same issue:

    https://social.technet.microsoft.com/forums/en-us/home?forum=win10itprovirt

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, February 21, 2017 3:17 AM
    Moderator
  • Hi Giant,

    I would suggest you consult DELL technical support first, they may know if their device could be used for Hyper-V.

    And you could also try to post in Win 10 forum to see if anyone has the same issue:

    https://social.technet.microsoft.com/forums/en-us/home?forum=win10itprovirt

    Best Regards,

    Leo


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Hi,

    I already tried to contact the DELL technical support, they answered me they don't give support for virtualization and closed the chat :D really nice.

    I'll try the Win10 forum too. Thank you :)

    Tuesday, February 21, 2017 8:02 AM
  • I have the same answer from Dell.

    They don't support virtualization on Dell XPS 9360 :-(

    What can we do?

    Wednesday, April 05, 2017 5:38 PM