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Email delivered twice in different time RRS feed

  • Question

  • Hi,

    I am using Exchange 2003. Encountered 2 issue;

    1. email delivered twice in different time. For example, first email sent on 10 November 2011 and the second email delivered on 4 December 2012.

    2. email delay delivered to recipient. For example, email sent on 9 November 2011 and recipient received on 5 December 2012.

    Checked on the message tracking tools show;

    1. only 1 email delivered which on 10 November 2011.

    2. the email was delivered on 9 November.

    Need your assistance and advice for the issue encountered.

    Thank you,

    Mohd Nasir

     

    Thursday, January 5, 2012 9:21 AM

Answers

  • You need to look at the headers to see where the delays occurred. It may well be something that is outside of your control.
    I have also seen this happen where AV is scanning the Exchange directories when it shouldn't be, hangs on to the email file and then releases it when the server is rebooted.

    Simon.


    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.
    • Marked as answer by Terence Yu Friday, January 13, 2012 7:43 AM
    Thursday, January 5, 2012 11:54 AM
  • On Thu, 5 Jan 2012 09:21:45 +0000, Nasier M wrote:
     
    >
    >
    >Hi,
    >
    >I am using Exchange 2003. Encountered 2 issue;
    >
    >1. email delivered twice in different time. For example, first email sent on 10 November 2011 and the second email delivered on 4 December 2012.
     
    Check the Message-ID headers in those messages and see if they're
    identical. If they aren't then they're not the same message.
     
    If the receiving server accepted the message from your server butyur
    server never received the last status notification before the
    receiving server dropped the connection, that would account for
    multiple deliveries of the same message. The fact that the two
    messages were delivered so far apart leads me to believe that the
    hot-fix (below) would have at least cause a redelivery of the message
    much sooner and possilby generated a DSN to the sender if the delay
    was long enough.
     
    >2. email delay delivered to recipient. For example, email sent on 9 November 2011 and recipient received on 5 December 2012.
     
    Install this hot-fix:
    http://support.microsoft.com/kb/950757/en-us
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by Terence Yu Friday, January 13, 2012 7:43 AM
    Friday, January 6, 2012 2:47 AM

All replies

  • You need to look at the headers to see where the delays occurred. It may well be something that is outside of your control.
    I have also seen this happen where AV is scanning the Exchange directories when it shouldn't be, hangs on to the email file and then releases it when the server is rebooted.

    Simon.


    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.
    • Marked as answer by Terence Yu Friday, January 13, 2012 7:43 AM
    Thursday, January 5, 2012 11:54 AM
  • On Thu, 5 Jan 2012 09:21:45 +0000, Nasier M wrote:
     
    >
    >
    >Hi,
    >
    >I am using Exchange 2003. Encountered 2 issue;
    >
    >1. email delivered twice in different time. For example, first email sent on 10 November 2011 and the second email delivered on 4 December 2012.
     
    Check the Message-ID headers in those messages and see if they're
    identical. If they aren't then they're not the same message.
     
    If the receiving server accepted the message from your server butyur
    server never received the last status notification before the
    receiving server dropped the connection, that would account for
    multiple deliveries of the same message. The fact that the two
    messages were delivered so far apart leads me to believe that the
    hot-fix (below) would have at least cause a redelivery of the message
    much sooner and possilby generated a DSN to the sender if the delay
    was long enough.
     
    >2. email delay delivered to recipient. For example, email sent on 9 November 2011 and recipient received on 5 December 2012.
     
    Install this hot-fix:
    http://support.microsoft.com/kb/950757/en-us
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by Terence Yu Friday, January 13, 2012 7:43 AM
    Friday, January 6, 2012 2:47 AM
  • Saturday, January 7, 2012 10:40 AM