IE v11 randomly crashes on angular html5 web application RRS feed

  • Question



    We are running Html5 Angularjs v1.5 application on IE v11. Sometimes, application is crashed randomly. I pasted a crash dump for your reference. Thanks-Xiao

    Type of Analysis Performed   Crash Analysis 
    Machine Name   SHENXIAO04859 
    Operating System   Windows 7 Service Pack 1 
    Number Of Processors   8 
    Process ID   13216 
    Process Image   C:\Program Files (x86)\Internet Explorer\iexplore.exe 
    System Up-Time   10:17:41 
    Process Up-Time   00:30:10 
    Thread 6 - System ID 7920
    Entry point   IEShims!NS_CreateThread::DesktopIE_ThreadProc 
    Create time   9/8/2016 10:15:58 AM 
    Time spent in user mode   0 Days 0:0:17.643 
    Time spent in kernel mode   0 Days 0:0:0.967 
    Full Call Stack
    Function     Arg 1     Arg 2     Arg 3     Arg 4   Source 
    jscript9!Js::JavascriptFunction::EntryApply+29f     0ad1d620     02000003     1377a0a0     0645d2f0    
    jscript9!Js::InterpreterStackFrame::Process+bc1     12e91404     11bb7900     12e912c0     1211b568    
    jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+200     039c9bf8     039c9ea8     0693de57     11c00920    
    0x05435961     11c00920     02000004     0645d2f0     110964e0    
    jscript9!Js::InterpreterStackFrame::Process+bc1     0ae42b26     11bb7120     0ae42a50     1211b3b8    
    jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+200     039ca010     039ca2c8     0693de57     11c75e20    
    0x05435969     11c75e20     02000006     0645d2f0     110964e0    
    jscript9!Js::InterpreterStackFrame::Process+bc1     0b0942a8     11bb7ea0     0b094000     1211b6d0    
    jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+200     039ca430     039ca6d8     0693de57     11c75f20    
    0x05435971     11c75f20     02000003     0645d2f0     110964e0    
    jscript9!Js::InterpreterStackFrame::Process+bc1     057d5a7c     131525a0     057d5960     12065878    
    jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+200     039ca820     039ca8b0     06a4478b     11c76040    
    0x05434d01     11c76040     02000004     0645d370     13aa63a0    
    jscript9!Js::JavascriptFunction::EntryApply+29f     0ad1d620     10000003     11c76040     0645d370    
    0x13a2c543     11b7aa60     02000004     11b717b0     1315d580    
    jscript9!Js::InterpreterStackFrame::Process+bc1     0b20a4ec     1315a480     0b20a3c0     12065338    
    jscript9!Js::InterpreterStackFrame::InterpreterThunk<1>+200     039cad68     039cae18     11ce43fc     1377c540    
    0x054358b9     039cadd0     1208d1e0     0caeff80     00804158    
    jscript9!Js::JavascriptExceptionOperators::OP_TryCatch+68     139d5360     02000003     0645d2f0     11b717b0    
    0x11bf90d3     06993d08     039caec0     1208d1e0     00000003    
    jscript9!Js::JavascriptOperators::StrictEqual+1ce     039cafa0     1208d1e0     13a1f5ef     00804158    
    jscript9!Js::JavascriptExceptionOperators::OP_TryCatch+68     00000000     121d5fd8     00000000     0c27f868    
    0x0569e000     0692b1ec     0692a97c     0692b03c     1208d1f8    

    Exception Information
    In IEXPLORE__PID__13216__Date__09_08_2016__Time_10_45_59AM__251__Second_Chance_Exception_C0000005.dmp the module C:\Windows\SysWOW64\jscript9.dll has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 6
    Module Information 
    Image Name: C:\Windows\SysWOW64\jscript9.dll   Symbol Type:  PDB 
    Base address: 0x00905a4d   Time Stamp:  Fri Jun 10 14:14:27 2016  
    Checksum: 0x00000000   Comments:   
    COM DLL: True   Company Name:  Microsoft Corporation 
    ISAPIExtension: False   File Description:  Microsoft ® JScript 
    ISAPIFilter: False   File Version:  11.00.9600.18377 (winblue_ltsb.160610-0600) 
    Managed DLL: False   Internal Name:  jscript9.dll 
    VB DLL: False   Legal Copyright:  © Microsoft Corporation. All rights reserved. 
    Loaded Image Name:  jscript9.dll   Legal Trademarks:   
    Mapped Image Name:     Original filename:  jscript9.dll 
    Module name:  jscript9   Private Build:   
    Single Threaded:  False   Product Name:  Internet Explorer 
    Module Size:  4.43 MBytes   Product Version:  11.00.9600.18377 
    Symbol File Name:  c:\symcache\jscript9.pdb\031F24C64932409787B6B9F317D62AB92\jscript9.pdb   Special Build:  & 

    Monday, September 19, 2016 1:46 PM

All replies

  • Hi,

    I noticed this message:  “Original filename:  jscript9.dll”

    Please reregister the jscript9.dll file and verify if the issue persists. 

    Follow these steps to fix the issue:

    a. Click “Start” and type “cmd” in the Start search box.

    b. Right-click “cmd” and click “Run as administrator.”

    c. In the Command Prompt window, type the following commands one by one and press ENTER:

    regsvr32 jscript9.dll

    d. You should see the DllRegisterServer in jscript9.dll succeeded message.

    e. Restart the computer. 

    Also check this article for reference:

    Internet Explorer 9 may crash because of jscript9.dll stack overflow when you browse certain webpages



    Best Regards,


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Tony_Tao Tuesday, September 27, 2016 7:28 AM
    Tuesday, September 20, 2016 9:55 AM
  • Hi,

    We haven’t heard from you for a couple of days, have you solved the problem? How about the solution we have provided? We are looking forward to your good news.

    Best Regards,


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, September 27, 2016 7:27 AM

    Hi Tao, We are still testing the solution. The issue seems to occur only in IE v11.

    We have tried Chrome and Firefox without any issues. Could this be a

    compatibility issue been Angularjs and IE v11? Thanks, Xiao

    Tuesday, September 27, 2016 11:48 AM