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  • Question

  • im new bout my laptop windowsvista home premium..

    and my computer does not support audio compression format what to do?

    Thursday, November 8, 2007 12:05 AM

Answers

  • Hello,

     

    Thank you for posting!

     

    Generally, if audio player doesn’t support certain audio compression formats, it should be due to the lack of corresponding codec. However, if all compression formats are not supported, these should be something wrong with either the player itself or some audio configurations.

     

    Please try the steps below to narrow down the problem’s scope:

     

    1.    Try to play the file below using Windows Media Player:
    Windows\media\Windows Exclamation.wav

    If any error prompt appears rather than playing correctly, please tell us the content of prompt.

    2.    What audio compression formats are involved in this problem? Which player did you try to play them? Were the files ever played well before?

    Note: If only a few audio files can’t work, please try to play them in other machine. If problem still exists, the files may be damaged.

     

    3.    What prompt did you receive when trying to play those files?

     

    More details of the issue will help us better troubleshoot the issue in the future. Thanks!

     

    Sincerely,

    Lionel Chen

    Microsoft Online Community Support

     

    Wednesday, November 14, 2007 12:19 PM

All replies

  • Hello,

     

    Thank you for posting!

     

    Generally, if audio player doesn’t support certain audio compression formats, it should be due to the lack of corresponding codec. However, if all compression formats are not supported, these should be something wrong with either the player itself or some audio configurations.

     

    Please try the steps below to narrow down the problem’s scope:

     

    1.    Try to play the file below using Windows Media Player:
    Windows\media\Windows Exclamation.wav

    If any error prompt appears rather than playing correctly, please tell us the content of prompt.

    2.    What audio compression formats are involved in this problem? Which player did you try to play them? Were the files ever played well before?

    Note: If only a few audio files can’t work, please try to play them in other machine. If problem still exists, the files may be damaged.

     

    3.    What prompt did you receive when trying to play those files?

     

    More details of the issue will help us better troubleshoot the issue in the future. Thanks!

     

    Sincerely,

    Lionel Chen

    Microsoft Online Community Support

     

    Wednesday, November 14, 2007 12:19 PM
  • Hello,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.

     

    If the issue still persists and you want to return to this question, please reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

     

    Thanks!

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

    Monday, November 19, 2007 1:20 PM