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Extern drive stops when using Windows 10 RRS feed

  • Question

  • Am in possession of a Samsung external drive DU 020EC/GB, 2 tb.
    This worked perfectly on windows 7.
    Now have a new pc, Aspire ES1-731-C24M with windows 10.
    The Samsung drive works fine until you give him about 1 minute, then, the light turns off and the pc will see him no more.
    USB or plug out and tuck again after which he works again until you once again appeals to him not.
    I have now tried everything what but without success

    Seagate is not to catch via Email.
    Do you have any tips for me through your technical people.
    I know at least no longer.

    Many thanks in advance,

    A.C. van Vliet

    Monday, August 15, 2016 2:48 PM

Answers

  • Hi Aad van Vliet,

    According to your description, you have tried lots of methods. We could try follow the steps in the below to check if you haven’t use.

    1.We could update the motherboard driver to the latest version from the manufacturer’s official website.

    2.Run the Hardware Troubleshooter.

    3.We could try uninstall the USB drive.

    Follow the steps given below to un-install the drivers.

    Press Windows key + X and select Device Manager.

    Expand Universal Serial Bus Controllers and right-click on each USB controller.

    Select Un-install.

    Then we could follow the steps in the link below to check. It is also available on Windows 10.

    https://blogs.msdn.microsoft.com/usbcoreblog/2013/10/31/help-after-installing-windows-8-1-my-usb-drive-disappears-or-file-transfers-stop-unexpectedly/

    Also we could check this under the Seagate website. It seems to be that the driver for their hard drive is not available to run under Windows 10.

    Based on my search, I find a software “Paragon” is provided by Seagate. We could uninstall it and re-install it from the Seagate website.

    You may consider to confirm this with the support on their website.

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, August 17, 2016 7:31 AM

All replies

  • When the connection has been lost for the drive, is this drive still showing in Device Manager?

    Start --> Type devmgmt.msc and press the Enter button.

    Monday, August 15, 2016 5:02 PM
  • Hi Aad van Vliet,

    According to your description, you have tried lots of methods. We could try follow the steps in the below to check if you haven’t use.

    1.We could update the motherboard driver to the latest version from the manufacturer’s official website.

    2.Run the Hardware Troubleshooter.

    3.We could try uninstall the USB drive.

    Follow the steps given below to un-install the drivers.

    Press Windows key + X and select Device Manager.

    Expand Universal Serial Bus Controllers and right-click on each USB controller.

    Select Un-install.

    Then we could follow the steps in the link below to check. It is also available on Windows 10.

    https://blogs.msdn.microsoft.com/usbcoreblog/2013/10/31/help-after-installing-windows-8-1-my-usb-drive-disappears-or-file-transfers-stop-unexpectedly/

    Also we could check this under the Seagate website. It seems to be that the driver for their hard drive is not available to run under Windows 10.

    Based on my search, I find a software “Paragon” is provided by Seagate. We could uninstall it and re-install it from the Seagate website.

    You may consider to confirm this with the support on their website.

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, August 17, 2016 7:31 AM
  • Hi Aad van Vliet,

    Haven't received your message a few days, was your issue resolved? Because the case may be closed few days later.
    If you feel the suggestion could be helpful to you, please "mark it as answer" to help other community members who have same questions and find the helpful reply quickly.
    If no, please feel free to post back and tell us the current situation in order to provide further help.
    Best regards,
    Carl Fan


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, August 24, 2016 11:34 AM