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HELP: App-V Sequencer 4.6SP1 on W7 stops responding during application installation RRS feed

  • Question

  • Hi All!

    I'm trying to sequence a few applications for one of my customers, but i'm having some real trouble sequencing. When I try to install an application while the sequencer is running, the sequencer and application installation stop responding... When the application install and sequencer freeze, the VM is fully operational except for the seuqncer and the installing app. Task manager can be started and the CPU load is 0%, memory is not excessively used, etc etc. After leaving the machine alone for about 10 minutes, hoping the VM would continue the install, the complete VM stops responding! When I run the applicaiton install on the same VM (without trying to sequence the app), the app installs just fine.

    I've had this problem with 6 different applications now and it's freaking me out! I've also sequenced a few small app's without problems on the same machine! Maybe anyone can assist me in finding and solving the problem? Could this be a bug in the sequencer? Am I the only one who is experiencing this problem?

    Some background info: We've build our Sequencer on a Windows 7 SP1 32bit Enterprise VM without any applications or updates installed except for the App-V Sequencer 4.6 SP1. We've build the VM with and without Windows 7 SP1, but the sequencer stops responding in both cases. The VM is running on a 4 node Windows 2008 R2 Hyper-v Cluster (still without SP1 because of our underlying NetApp storage which doesn't support SP1 for SnapManager etc.). We've tried to migrate the VM to other hosts (even without other VM's) but this doesn't solve our problem..

    Monday, May 9, 2011 8:52 AM

Answers

  • Which specific applications are you having problems with? If you are using VM's to virtualize AutoCAD or Adobe CS4, etc. you could literally be waiting for days to finish monitoring.

    For many large applications suites, good disk i/o throughput is necessary for decent sequencing speed. A VM with NAS storage could be problematic depending on the application asset content.


    Steve Thomas, SSEE, Microsoft
    App-V/MED-V/SCVMM/SCCM/AppCompat
    http://madvirtualizer.wordpress.com/
    The App-V Team blog: http://blogs.technet.com/appv/
    The MED-V Team Blog: http://blogs.technet.com/medv
    The SCVMM Team blog: http://blogs.technet.com/scvmm/

    “This posting is provided "AS IS" with no warranties, and confers no rights. User assumes all risks.”
    Wednesday, May 11, 2011 10:58 PM

All replies

  • Hello,

    Have you tried using a the same VM on different infrastructure? 
    /Znack
    Monday, May 9, 2011 8:57 AM
  • I haven't tried to use the same VM on another infrastructure. We've got 2 x 4node Hyper-V clusters running and I've tried all hosts already but the problem is constantly the same!

    But do you suggest to move the VM to a complete other network infrastructure running on Hyper-V and try to create the application packages over there? I think that won't work because we're talking about some specific applications that rely on this infrastructure, such as DB's and stuff.

    By the way, sometimes, like 1 of 25 times, the application sequencing succeeds! But as you can imagine, if an install takes about an hour for it to complete, it would take me 25 hours to complete one sequence!


    Harm Peter Millaard MCSE, MCSA, MCITP, CCA, CCNA, CCSP, VCP
    Monday, May 9, 2011 9:04 AM
  • Hello,

    I would suggest that as a way of locating where your originating problem exists. You can also try setting up a physical machine and use that as a sequencer - to find out if your installation process for the Windows OS is faulty, or if its the underlaying infrastructure causing the problem
    /Znack
    Monday, May 9, 2011 9:06 AM
  • This is a good suggestion, but how would I roll-back a fysical machine after sequencing? images restoring takes a lot more time than restoring a snapshot. Offcourse its worth to try, but as I've said, the problem is just in Windows 7 with the sequencer running. If I try to sequence the same app's on Windows XP, there isn't a problem. If I install the same apps on the same VM without the sequencer running, there also isn't a problem!

    I've already rebuild the VM 3 times from scratch, with and without W7SP1, but this doesn't solve my problem.

    Why does this problem arise on Windows 7 with the sequencer running? Aren't there any logfiles I can check or something?


    Harm Peter Millaard MCSE, MCSA, MCITP, CCA, CCNA, CCSP, VCP
    Monday, May 9, 2011 9:12 AM
  • Hello,

    You have to reinstall it using whatever technology you have available (images, manual installation, automated installation) 
    /Znack
    Monday, May 9, 2011 9:21 AM
  • Alternatively, try using free virtualization software like VirtualBox to create a VM on your own desktop. That way you can sequence on completely different hardware and have a snapshot/rollback feature.


    This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.
    Monday, May 9, 2011 9:27 AM
    Moderator
  • I've sequenced before using Hyper-V VMs so it is certainly possible to do.

    Do you have your anti-virus or any other type of agents running?

    Have you tried turning off the Windows 7 search indexing?


    Blog: http://Softwaredeployment.wordpress.com
    Monday, May 9, 2011 12:12 PM
  • Offcourse it's possible to sequence without a VM, but it takes just a lot more time I suppose...

    There is no AV or other software running on the VM. The Sequencer also warns the user if this would be the case...

    The Windows Search service is disabled. Is there anything else that could mess this up?

    I've now setup another VM on my laptop with VMWare Workstation and I can sequence the same apps on Windows 7 without any problem. So this must be the combination of Hyper-V or something... But how can this be? It's all MS software! I would even suppose that MS did the tests themselves on Hyper-V VM's with Windows 7 before they released 4.6 SP1! So what is causing the problems on our side then?


    Harm Peter Millaard MCSE, MCSA, MCITP, CCA, CCNA, CCSP, VCP



    Monday, May 9, 2011 12:28 PM
  • Hello,

    Try to remove anything specific from the OS-installation that relates to Hyper-V 
    /Znack
    Monday, May 9, 2011 12:35 PM
  • Which specific applications are you having problems with? If you are using VM's to virtualize AutoCAD or Adobe CS4, etc. you could literally be waiting for days to finish monitoring.

    For many large applications suites, good disk i/o throughput is necessary for decent sequencing speed. A VM with NAS storage could be problematic depending on the application asset content.


    Steve Thomas, SSEE, Microsoft
    App-V/MED-V/SCVMM/SCCM/AppCompat
    http://madvirtualizer.wordpress.com/
    The App-V Team blog: http://blogs.technet.com/appv/
    The MED-V Team Blog: http://blogs.technet.com/medv
    The SCVMM Team blog: http://blogs.technet.com/scvmm/

    “This posting is provided "AS IS" with no warranties, and confers no rights. User assumes all risks.”
    Wednesday, May 11, 2011 10:58 PM