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Windows Updates Failing on certain computers.

    General discussion

  • Sorry this is long.  Tried to dig into the WindowsUpdate.log

    Anyone seeing problems with Windows Updates.  Below log snippet show failure message that occur before system reboot on nightly ms updates.  KB958840 (Update Error 0x8024000B) may have corrected the problem, but I cannot be sure until next update cycle.

    The update that seemed to fail on install is this one:

    890 Agent   *   Title = Windows Genuine Advantage Notification (KB905474)
    2009-04-15 21:03:01:040 1156 890 Agent   *   UpdateId = {C4191CC8-31FF-4AF5-8DF6-7ED16FE0E5AA}.100
    2009-04-15 21:03:01:040 1156 890 Agent   *     Bundles 1 updates:

    Not sure if this was because it requires a licensing agreement.  I thought update process only applied critical updates that do not require a license agreement.


    Additional Log Entries

    15 21:15:30:415 1156 c94 Agent WARNING: WU client failed installing updates with error 0x8024000b
    2009-04-15 21:15:30:508 1692 6e4 COMAPI >>--  RESUMED  -- COMAPI: Install [ClientId = <NULL>]
    2009-04-15 21:15:30:571 1692 6e4 COMAPI   - Install call aborted
    2009-04-15 21:15:30:571 1692 6e4 COMAPI   - Reboot required = No
    2009-04-15 21:15:30:571 1692 6e4 COMAPI   - WARNING: Exit code = 0x80240FFF; Call error code = 0x8024000B
    2009-04-15 21:15:30:587 1692 6e4 COMAPI ---------
    2009-04-15 21:15:30:587 1692 6e4 COMAPI --  END  --  COMAPI: Install [ClientId = <NULL>]
    2009-04-15 21:15:30:587 1692 6e4 COMAPI -------------
    2009-04-15 21:15:34:321 1156 890 Report REPORT EVENT: {D63B9A49-DEE9-4769-8838-C4007EBE7FA4} 2009-04-15 21:15:29:164-0400 1 186 101 {C4191CC8-31FF-4AF5-8DF6-7ED16FE0E5AA} 100 8024000b Success Content Install User cancelled the installation.
    2009-04-15 21:15:54:667 1156 238 AU ###########  AU: Uninitializing Automatic Updates  ###########

    Everything prior to these entries seems ok.

    Agent finds updates
    DnldMgr indicates updates are downloaded and valid
    Handler Command Line Install is where errors occur.

    Warning: WU client failed installing updates with error 0x8024000B
    Install call Aborted
    Warning Exit Code = 0x80240FFF; Call Error Code 0x8024000B
    Monday, April 20, 2009 7:47 PM

All replies

  • After checking the issue, it seems this is a general Windows Update issue. As this forum focuses on Windows SteadyState specific issues, this inquiry would best be posted to our Windows Update support group:

     

    https://support.microsoft.com/oas/default.aspx?gprid=6527

     

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.

     

    Also, for your information, I'd like to include the following article regarding the issue:

     

    Error message when you try to install updates from the Windows Update or Microsoft Update Web site: "0x8024000B"

    http://support.microsoft.com/kb/958040


    Sean Zhu - MSFT
    Wednesday, April 22, 2009 3:25 AM
    Moderator