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Blue screen problem in Vista RRS feed

  • Question

  • Hi all, I have problem with my Dell Inspiron 1420 Lap Top, It restart very 1 hour, and a message show Proble Even Name: Bue Screen, May I know how to solve this problem. Can you please email me nkhui@hotmail.com

    Kevin

    Saturday, March 14, 2009 8:55 AM

Answers

  • Hi,

     

    Thank you for your post.

     

    This should be a kernel mode crash issue. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below: 

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    I hope the problem will be resolved soon. Thank you for your time and cooperation!


    Nicholas Li - MSFT
    Tuesday, March 17, 2009 7:59 AM
    Moderator