Exchange 2013 UM AutoAttnedant transfer traffic flow RRS feed

  • Question

  • We have a system with one dial plan and 2 PBX's. There are 3 gateways, 2 for PBX A and 1 for PBX B. The 2 gateway system is set for allowing outbound calls. The single is not allowed.

    When a caller dials the AA number:

    1)  The call is sent thru PBX B to the single gateway.

    2)  They AA answers properly and the caller says a users name.

    3)  The AA then tries to transfer the call.

    Would this call be sent to one of the gateways that allow the outbound calls or back through the single gateway it came from?

    What should be seen in a wireshark trace?  a Refer or?


    • Edited by BiggJake Wednesday, August 12, 2015 2:33 PM
    Wednesday, August 12, 2015 2:32 PM

All replies

  • Hm, I have not so much knowledge about you gateways, but I think it should be refer to the configured outgoing gateway.

    You may activate the extended logs for the Exch UM role to see what is happened.

    regards Holger Technical Specialist UC

    Wednesday, September 16, 2015 4:39 PM
  • Agree, it should go through a gateway configured for outbound calls.  If it's failing, check your event logs first, UM will send decent info to the Application Event Logs.

    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer". SWC Unified Communications

    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

    Wednesday, September 16, 2015 5:05 PM